Investigation Associate - Risk and Identity Verification

Amazon India Limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Amazon India Limited is hiring a mid-level Investigation Associate for Relay Product Excellence. You will conduct investigations, review cases per SOP, and support risk management and identity verification in a fast-paced, 24/7 operations environment in Bengaluru.

The role emphasizes pattern recognition, data-driven decision making, and delivering timely, high-quality outcomes while meeting daily and monthly targets.

Qualifications

• Bachelor's degree
• Bachelor's degree in any field of study

Responsibilities

• Conduct investigations as per SOP
• Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
• Consistently achieve daily/weekly/monthly targets and quality standards for investigations
• Knowledge to systematically escalat...

Education

Bachelor's degree

Job description

Investigation Associate, Relay Product Excellence

At Amazon, we move fast — and keeping our transportation network safe and compliant requires sharp, detail-oriented investigators who thrive on data. As an Investigation Associate, you'll sit at the intersection of risk management and identity verification, working through cases methodically using standard operating procedures while maintaining the speed and accuracy our operations demand. Your day-to-day will involve reviewing and verifying identities across multiple processes, spotting inconsistencies, and resolving issues as per SOP. You'll balance thoroughness with efficiency — every case matters, and so does every minute. This role suits someone who finds satisfaction in pattern recognition, clear processes, and measurable outcomes. We're looking for candidates with a background in transportation or risk management who can bring analytical rigour to high-volume investigative work. You should be comfortable working in a 24×7 rotating shift environment with flexible weekly offs — our network never sleeps, and neither does our commitment to safety. If you're energized by problem-solving at scale and want to play a direct role in protecting the integrity of Amazon's transportation operations, this is your opportunity.

Key job responsibilities

• Conduct investigations as per SOP
• Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
• Consistently achieve daily/weekly/monthly targets and quality standards for investigations
• Knowledge to systematically escalat...
• Experience to follow through on the resolutions to ensure they are delivered
• Participate in ad-hoc projects and assignments as necessary

Basic Qualifications

• - Bachelor's degree

Preferred Qualifications

• - Bachelor's degree in any field of study

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Experience Level Mid Level