Risk Manager II, Amazon Relay

Amazon Inc.; Karnataka; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Amazon is seeking a Risk Manager to assist with identity verification and fraud mitigation for daily freight movements into and out of our North American fulfillment centers and network.

The role involves owning investigations, vulnerabilities and program deliverables, with collaboration across Investigators, Product Managers, and stakeholders to drive risk mitigation initiatives. Strong data skills, communication, and leadership are essential.

Qualifications

• 4+ years of compliance program management, governance, audit, or risk experience.
• Bachelor’s degree holders; knowledge of confidential information handling.
• Experience with data analysis and investigation workflows.

Responsibilities

• Provide data analysis and investigations surfaced through OSINT.
• Pull data from databases and perform ad hoc reporting using SQL/Excel/Access.
• Identify and minimize fraud or abuse risks and trends.
• Collaborate with cross-functional teams to mitigate risks and drive improvements.
• Prepare leadership-ready summaries and present findings in reviews.
• Escalate issues and drive program-level risk mitigation initiatives.
• Monitor metrics and industry trends to spot emerging threats.
• Support ad-hoc projects and initiatives as needed.

Skills

Data analysis

OSINT investigations

Risk management

SQL

Excel

Process improvement

Investigation coordination

Program management

Education

Bachelor's degree in Food Science or related field

Bachelor's degree or equivalent

Tools

SQL

Excel

Access

Job description

Amazon is seeking a Risk Manager assist with identity verification and fraud mitigation for daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon.

This role requires the leader to independently own delivery of their goals on investigations, vulnerabilities and other program level deliverables. We are looking for a motivated and capable Analytic, Operations, Metrics, and Process Improvement Manager, with Program or Project management experience. You will work on threats that requires ongoing deep dive to identify the vulnerabilities. As a domain subject matter expert, you will partner with Investigators, Program/Product Managers within RPT, and stakeholders within Amazon to drive medium complexity risk identification and mitigation initiatives, where the business problem and solution may not be well defined. This is a highly visible and impacting role within the group, as well as across the department. You are expected to deliver independently with occasional guidance on (a) strategic intelligence programs to detect threats from multiple channels, (b) scaling mitigation initiatives like Carrier/Driver level enforcements, and (c) understand the risk tolerance levels and make recommendations to partner teams based on data.

Key job responsibilities

• 1) Provide data analysis & conduct investigations surfaced through OSINT (Open Source Investigations)
• 2) Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
• 3) Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends
• 4) Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
• 5) Understand the business impact of the trends and make decisions that make sense based on available data
• 6) Knowledge to systematically escal…?
• 7) Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
• 8) Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum
• 9) Participate in ad-hoc projects and assignments as necessary
• 10) Partner with cross functional teams across Amazon for collaboration on fraud risks and investigations.
• 11) Apply risk management best practices to mitigate issues, identify operational inefficiencies and improve processes.

A day in the life

• 1) Constantly monitor metrics, industry trends and social media chatter to identify deviations, and spot emerging frauds/ MOs that are adopted by bad actors
• 2) Drive program/ process goals independently with minimal to no intervention from leadership
• 3) Partner with multiple fraud/abuse teams to learn and implement industry wide best practices and other identity verification mechanisms
• 4) Manage metrics, prepare WBR callouts and Sr. leadership review summaries

Basic Qualifications

• 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
• Bachelor's degree in Food Science or related field
• Bachelor's degree or equivalent
• Experience handling confidential information

Preferred Qualifications

• 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
• Professional auditing qualification, or similar risk or compliance credentials
• Experience with SQL and Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.