Investigation Associate, Middle Mile Product & Technology

Amazon Inc.; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Amazon is seeking an Investigation Associate based in Bengaluru to support transportation risk management and data-driven problem resolution. You will work with stakeholders to investigate suspicious activity, address escalations, and contribute to long-term, systemic solutions for a world-class customer experience.

The role requires a Bachelor's degree and the ability to operate in a 24x7 shift with flexible week-offs, delivering on daily, weekly, and monthly targets while maintaining high

Qualifications

• Bachelor's degree required.
• Background in transportation, risk management or fraud investigations.
• Ability to analyze data to resolve issues.

Responsibilities

• Conduct investigations.
• Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends.
• Consistently achieve daily/weekly/monthly targets and quality standards for investigations.
• Participate in ad-hoc projects and assignments as necessary.
• Meet productivity, quality and other hygiene metrics/goals.
• Share inputs for SOP enhancements.

Skills

Investigation skills

Fraud detection

Data analysis

Stakeholder management

Risk management

Education

Bachelor's degree

Job description

Amazon is looking for an Investigation Associate that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Associate will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification. Flexible to work in 24x7 shift and flexible week-offs

Key job responsibilities

• Conduct investigations
• Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
• Consistently achieve daily/weekly/monthly targets and quality standards for investigations
• Knowledge to systematically
• Experience to follow through on the resolutions to ensure they are delivered
• Participate in ad-hoc projects and assignments as necessary

A day in the life

• Meet productivity, quality and other hygiene metrics/ goals
• Share inputs for SOP enhancements

Preferred Qualifications

• Bachelors degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.