International voice _Us shift_56K CTC_Only graduates with Exp Can

Trigent Software; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

Trigent Software in Bengaluru is seeking a customer service associate to handle inbound inquiries, log cases, provide portal navigation, and support recruitment processes with diligence.

The role requires strong written and verbal communication, ability to work under pressure, and teamwork, with a focus on accuracy and customer satisfaction; work from office.

Qualifications

• Proficient in using ticket/case management tools to log and track interactions.
• Strong written and verbal communication skills for customer and internal teams.
• Wamiliarity with ERP systems and MS Office to support recruitment and service tasks.

Responsibilities

• Receive inbound calls/emails/chats and log cases accurately in the required tool.
• Provide recruitment support to candidates as per defined processes.
• Guide customers on the self-service portal and ensure security verifications per policy.
• Make outbound calls when needed following client and company guidelines.
• Maintain high data quality and support team through clear communication.
• Keep process repositories updated with current procedures.
• Maintain punctual attendance and adhere to company policies.

Skills

Excellent communication

Quick learner

Team player

Attention to detail

Tools

ServiceNow

ERP systems

Microsoft Office

Internet Explorer

Job description

Greeting from Trigent !!

Call for more info : 7892759396

Job Responsibilities / Authorities

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimize customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
• Good technical aptitude with an ability to learn quickly
• Excellent verbal and written communication skills
• Experience Profile

Personal Attributes

• Able to work on a flexible basis as determined by the business needs
• Ability to work under pressure
• Team worker
• Positive Attitude
• Quick Learner
• Punctual and Disciplined
• Good Communication skills
• Customer Focussed
• Results driven
• High standards of Integrity
• Attention to detail

Work mode : Work from Office