Accounts Receivable Caller

AGS Health; Jaipur; On-site; INR 260,000 - 380,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based incentives

Comprehensive training for freshers

Career growth in US Healthcare / RCM

Learning opportunities and cross-team协

Job summary

AGS Health in Jaipur is hiring for US Healthcare Revenue Cycle roles. You will perform outbound calls to US insurers, investigate claim issues, analyze status and payments, and collaborate with internal teams to resolve billing challenges.

Freshers are welcome; training will be provided. Excellent English communication, listening, and interpersonal skills are essential. Opportunities exist in a target-driven, incentive-based environment with US shift/night hours.

Qualifications

• Graduate in any discipline. Freshers are welcome.
• Experience in AR Calling, US Healthcare, Medical Billing, International Voice Process, or BPO is advantageous.
• Excellent verbal and written English communication skills.
• Good listening and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Basic knowledge of computers and MS Office.

Responsibilities

• Perform outbound calls to US insurance companies for follow-up on outstanding medical claims.
• Investigate unpaid, underpaid, and denied claims and determine appropriate resolution.
• Analyze claim status, payment details, denial reasons, and insurance responses.
• Update accurate call notes, claim status, and follow-up actions in the billing system.
• Coordinate with internal teams to resolve claim and billing-related issues.
• Follow up on pending claims within defined timelines.
• Meet daily/weekly productivity, quality, and SLA targets.
• Maintain accuracy and confidentiality while handling patient and insurance information.
• Develop a strong understanding of US Healthcare Revenue Cycle Management (RCM) and AR processes.

Skills

English communication

Listening skills

Interpersonal skills

Analytical thinking

Problem solving

MS Office

Education

Graduate in any discipline

Tools

MS Office

Job description

Role & Responsibilities

• Perform outbound calls to US insurance companies for follow-up on outstanding medical claims.
• Investigate unpaid, underpaid, and denied claims and determine appropriate resolution.
• Analyze claim status, payment details, denial reasons, and insurance responses.
• Update accurate call notes, claim status, and follow-up actions in the billing system.
• Coordinate with internal teams to resolve claim and billing-related issues.
• Follow up on pending claims within defined timelines.
• Meet daily/weekly productivity, quality, and SLA targets.
• Maintain accuracy and confidentiality while handling patient and insurance information.
• Develop a strong understanding of US Healthcare Revenue Cycle Management (RCM) and AR processes.

Preferred Candidate Profile

• Graduate in any discipline Freshers are welcome to apply.
• Candidates with experience in AR Calling, US Healthcare, Medical Billing, International Voice Process, or BPO will have an added advantage.
• Excellent verbal and written English communication skills.
• Good listening and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Basic knowledge of computers and MS Office.
• Willingness to work in US shifts/night shifts.
• Comfortable working in a target-driven environment.
• Good learning ability and a positive attitude.
• Candidates who are immediate/early joiners will be preferred.

Perks & Benefits

• Competitive salary package.
• Performance-based incentives.
• Comprehensive training for freshers.
• Opportunity to build a career in US Healthcare / Revenue Cycle Management.
• Excellent learning and career growth opportunities.
• Professional and employee-friendly work environment.
• Internal growth and promotion opportunities.
• Exposure to international healthcare processes.
• Employee engagement and development programs.