International Voice Process

e care India; Tirunelveli; On-site; INR 300,000 - 420,000; Full time

Job summary

e care India is seeking an AR Call Center professional in Tamil Nadu to follow up on US medical claims, analyze denials, verify statuses, and coordinate with payer representatives to secure timely reimbursements.

The role requires strong English communication, basic RCM knowledge, and the ability to handle AR issues. Freshers or experienced callers are welcome to apply, with a focus on accuracy and HIPAA compliance.

Qualifications

• Good verbal communication skills in English.
• Basic knowledge of Medical Billing and Revenue Cycle Management.
• Ability to analyze claim denials and resolve AR issues.
• Basic computer proficiency and typing skills.
• Freshers with good communication skills or experienced AR Callers are welcome to apply.

Responsibilities

• Follow up with US insurance companies to check the status of outstanding medical claims.
• Analyze denied, rejected, and unpaid claims and take appropriate action for resolution.
• Verify claim status, payment details, and eligibility through payer portals or phone calls.
• Work with insurance representatives to resolve claim issues and secure timely reimbursements.
• Document all call details, claim updates, and follow-up actions accurately in the billing system.
• Identify denial reasons and coordinate with internal teams for claim corrections and resubmissions.
• Ensure compliance with HIPAA guidelines and client-specific quality standards.
• Meet daily productivity, quality, and collection targets.
• Prioritize accounts based on aging and follow-up requirements.
• Maintain professional communication with insurance representatives and internal stakeholders.

Skills

English communication

Medical Billing knowledge

AR denial analysis

Typing skills

Freshers welcome

Job description

Role & responsibilities

• Follow up with US insurance companies to check the status of outstanding medical claims.
• Analyze denied, rejected, and unpaid claims and take appropriate action for resolution.
• Verify claim status, payment details, and eligibility through payer portals or phone calls.
• Work with insurance representatives to resolve claim issues and secure timely reimbursements.
• Document all call details, claim updates, and follow-up actions accurately in the billing system.
• Identify denial reasons and coordinate with internal teams for claim corrections and resubmissions.
• Ensure compliance with HIPAA guidelines and client-specific quality standards.
• Meet daily productivity, quality, and collection targets.
• Prioritize accounts based on aging and follow-up requirements.
• Maintain professional communication with insurance representatives and internal stakeholders.

Preferred candidate profile

• Good verbal communication skills in English.
• Basic knowledge of Medical Billing and Revenue Cycle Management (preferred).
• Ability to analyze claim denials and resolve AR issues.
• Basic computer proficiency and typing skills.
• Freshers with good communication skills or experienced AR Callers are welcome to apply.