International Voice process - AR Caller - AGS Health

AGS Health; Chennai; Vor Ort; INR 300.000 - 600.000; Vollzeit

Benefits dieser Stelle

Provident Fund

ESI

Gratuity

Health Insurance

Performance-Based Bonus

Free two-way cab facility

Zusammenfassung

AGS Health in Chennai (OMR) is seeking candidates for an international voice process role. You will handle outbound calls with US healthcare clients and insurance representatives, resolving account-related queries and following up on claims.

The job requires understanding billing and revenue cycle processes and maintaining accurate system records. The position offers night shifts (US hours) with standard benefits and growth opportunities in a global healthcare BPO setting.

Qualifikationen

• Excellent verbal and written communication skills.
• Good analytical and logical thinking abilities.
• Basic computer knowledge.
• Positive attitude and willingness to learn.
• Comfortable working in US night shifts.
• Ability to work in an international voice process.

Aufgaben

• Handle outbound calls with US healthcare clients and insurance representatives.
• Communicate professionally to resolve account-related queries.
• Understand healthcare billing and revenue cycle management processes.
• Follow up on pending claims and payment-related matters.
• Maintain accurate records and update information in the system.
• Meet process quality and productivity expectations.

Kenntnisse

Communication skills

Analytical thinking

Basic computer skills

Positive attitude

Night shift readiness

International voice process

Jobbeschreibung

Job Responsibilities

• Handle outbound calls with US healthcare clients and insurance representatives.
• Communicate professionally to resolve account-related queries.
• Understand healthcare billing and revenue cycle management processes.
• Follow up on pending claims and payment-related matters.
• Maintain accurate records and update information in the system.
• Meet process quality and productivity expectations.

Required Skills

• Excellent verbal and written communication skills.
• Good analytical and logical thinking abilities.
• Basic computer knowledge.
• Positive attitude and willingness to learn.
• Comfortable working in US night shifts.
• Ability to work in an international voice process.

Work Details & Benefits

• Shift Timing: 5:30 PM 2:30 AM
• Work Location: Chennai OMR
• Weekly Off: Saturday & Sunday
• Transportation: Free two-way cab facility within defined service boundaries.

Employee Benefits:

• Provident Fund (PF)
• Employee State Insurance (ESI)
• Gratuity
• Health Insurance
• Performance-Based Bonus
• Free Two-Way Cab Facility (within defined boundaries)

Selection Process

1. HR Interview
2. Grammar & Aptitude Assessment
3. Versant Communication Test
4. Operations / Technical Interview