International Voice Process Agent

JobTrade; India; On-site; INR 180,000 - 300,000; Full time

Job summary

JobTrade in India is hiring an International Voice Process Agent to handle outbound calls across Meta Ads, Google Ads, website, WhatsApp, and lead sources. You will generate interest in real estate projects and qualify prospects based on requirements.

You will coordinate site visits, maintain CRM records, and drive daily, weekly, and monthly calling targets while delivering excellent customer service and accurate information about properties and investment opportunities.

Qualifications

• Minimum 12th Pass.
• Graduate candidates are preferred.
• Freshers with good communication skills can also apply.
• Experience in telecalling, telesales or real estate is preferred.

Responsibilities

• Make outbound calls to potential customers from lead sources.
• Generate interest in real estate projects and explain offerings.
• Qualify leads based on customer requirements and budgets.
• Coordinate site visits and follow up with customers.

Skills

Hindi communication

English communication

Communication skills

Telesales

CRM familiarity

Education

12th Pass

Graduate preferred

Tools

CRM software

MS Excel

WhatsApp

Job description

Job Description:

Job Role

• International Voice Process Agent

Job Description

• Make outbound calls to potential customers received through Meta Ads, Google Ads, website, WhatsApp, and other lead sources.
• Generate interest in the company's real estate projects.
• Identify genuine prospects and qualify leads based on customer requirements.
• Understand customers' budgets, preferred property types, locations, and investment requirements.

Product & Project Explanation

• Explain real estate projects, locations, pricing, facilities, and investment opportunities to potential customers.
• Provide accurate information about available properties.
• Handle basic customer questions and objections professionally.
• Convince potential customers to consider the company's projects.

Customer Follow-Up

• Follow up regularly with interested and prospective customers.
• Maintain continuous communication with leads until the next stage of the sales process.
• Record customer requirements, responses, and follow-up details accurately.
• Ensure timely follow-ups with qualified prospects.

Site Visit Coordination

• Generate and schedule property site visits for interested customers.
• Coordinate with the sales and field teams regarding scheduled site visits.
• Follow up with customers before and after site visits.
• Support the sales team in converting qualified leads into site visits and potential bookings.

CRM & Record Management

• Maintain accurate lead information and follow-up status in the CRM.
• Record connected calls, interested leads, follow-ups, and scheduled site visits.
• Maintain customer data using CRM, MS Excel, and WhatsApp.
• Ensure accuracy and regular updating of customer records.

Sales Target Achievement

• Make daily outbound calls according to assigned targets.
• Achieve daily, weekly, and monthly calling and lead‑generation targets.
• Work toward improving lead-to-site‑visit conversion.
• Contribute to sales and property booking targets.

Reporting

• Prepare and submit daily calling and performance reports.
• Track call volumes, qualified leads, follow-ups, and site visits.
• Provide regular updates to the Team Leader or Sales Manager.

Required Skills

Communication Skills

• Good Hindi communication skills.
• Basic English communication is preferred.
• Confident and pleasant telephone manner.
• Good convincing and customer‑handling abilities.

Sales Skills

• Lead generation and qualification.
• Telecalling and telesales.
• Customer follow‑up.
• Objection handling.
• Negotiation and convincing skills.
• Ability to work toward sales targets.

Technical Skills

• Basic knowledge of CRM software.
• Basic knowledge of MS Excel.
• Comfortable using WhatsApp and other communication tools.

Education

Job Requirements

• Minimum 12th Pass.
• Graduate candidates are preferred.

Experience

• Years of experience in telecalling, telesales, customer service, or real estate is preferred.
• Freshers with good communication skills can also apply.

Key Performance Indicators

Calling & Lead Generation

• Daily outbound calls.
• Connected calls.
• Qualified leads generated.
• Follow-ups completed.

Conversion

• Site visits scheduled.
• Lead-to-site‑visit conversion.
• Sales and booking contribution.

Data Management

• CRM data accuracy.
• Timely follow-up.
• Proper maintenance of customer records.

Incentives

Salary & Benefits

• Attractive performance‑based incentives.
• Performance rewards.

Career Growth

• Training and development opportunities.
• Supportive sales environment.
• Career growth opportunities based on performance.
• Opportunity to build a career in real estate sales.