International Customer Care Executive

TP; Hyderabad; On-site; INR 180,000 - 300,000; Full time

Job summary

Teleperformance is hiring a Customer Service Associate to provide exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive experience. The role requires clear communication and a customer-focused mindset in a fast-paced environment.

You will handle calls, emails, chats, or in person inquiries, maintain records, and escalate complex issues as needed. The position emphasizes adherence to policies, teamwork, and continuous improvement to enhance customer

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• 0 to 3 years of experience in customer service, customer support, or a related field.
• Excellent verbal and written communication skills.
• Proficiency in MS Office and CRM tools.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints and concerns professionally and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Escalate complex issues to the appropriate teams when necessary.
• Follow company policies, procedures, and service standards.
• Meet individual and team performance metrics.
• Support process improvement initiatives to enhance customer satisfaction.

Skills

Communication skills

Problem-solving

Multitasking

Time management

Teamwork

Education

High school diploma

Bachelor's degree preferred

Tools

MS Office

CRM software

Salesforce

Zendesk

Job description

Job Summary

We are seeking a Customer Service Associate to provide exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to work in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints and concerns professionally and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Escalate complex issues to the appropriate teams when necessary.
• Follow company policies, procedures, and service standards.
• Meet individual and team performance metrics.
• Support process improvement initiatives to enhance customer satisfaction.

Required Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• 0 to 3 years of experience in customer service, customer support, or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in MS Office and customer service software/CRM tools.
• Ability to multitask and manage time effectively.

Preferred Skills

• Experience in a call center or customer-facing environment.
• Knowledge of CRM platforms such as Salesforce, Zendesk, or similar tools.
• Strong interpersonal and relationship-building skills.

Key Competencies

• Customer Focus
• Communication Skills
• Problem Solving
• Teamwork
• Adaptability
• Attention to Detail

Location

MohaliShift 24/75 Days Working.

Contact HR

Yamanur K
[e-mail]