International BPO Executive — US Retail Account

SORIL Holdings; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

SkillRoom Talent in Bengaluru is seeking an International BPO Executive for a Fortune 500 US retail brand's support centre. You will manage orders, refunds, loyalty queries, and account issues, with strong English and US shift flexibility.

This role requires minimum US/UK BPO experience, night shifts, and graduation status. Join a fast-paced team delivering customer service across the US market.

Qualifications

• 6 months minimum US/UK BPO experience (retail/e-commerce preferred).
• US shift availability (night shift mandatory).
• Graduate or pursuing graduation

Responsibilities

• Handle inbound US customer calls for orders, returns, and loyalty programme queries
• Process refunds, exchanges, and account-related service requests
• Navigate proprietary retail CRM and lookup tools efficiently
• Meet AHT, CSAT, and compliance targets per US client SLA
• Handle escalated customer scenarios with ownership and empathy

Skills

US Retail BPO

English Communication

Customer Service

Night Shift

Inbound Calls

Education

Graduate or pursuing graduation

Job description

Job Listings › International BPO Executive — US Retail Account

International BPO Executive — US Retail Account

SkillRoom Talent

1 applicant

Job Description

Exciting opportunity for International BPO Executives at a Fortune 500 US retail brand's support centre in Bangalore. Manage orders, refunds, loyalty queries, and account issues. Excellent English and US shift flexibility mandatory.

Responsibilities

• Handle inbound US customer calls for orders, returns, and loyalty programme queries
• Process refunds, exchanges, and account-related service requests
• Navigate proprietary retail CRM and lookup tools efficiently
• Meet AHT, CSAT, and compliance targets per US client SLA
• Handle escalated customer scenarios with ownership and empathy

Requirements

• 6 months minimum US/UK BPO experience (retail/e-commerce preferred)
• US shift availability (night shift mandatory)
• Graduate or pursuing graduation

Preferred Qualifications

• Experience with US retail brands (Target, Walmart, Macy's accounts)
• CSAT score of 4.2+ in previous role
• Cab both ways
• International experience certificate

Skills Required

International BPO US Retail E-commerce Voice Process English Communication Customer Service

About SkillRoom Talent

SkillRoom Talent is a leading staffing and placement firm placing candidates in top BPO and corporate companies across India.