Integrated Solutions Service Tech 3

Johnson Controls; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Johnson Controls in India is seeking an experienced Assistant Manager - Service (IBMS) to lead service operations for Integrated Building Management Systems across client sites. The role focuses on delivering reliable service, preventive and corrective maintenance, and strong customer relationships.

You will manage a team of service engineers, coordinate with multiple internal teams, and ensure adherence to SLAs, safety standards, and KPIs while driving AMC renewals and modernization

Qualifications

• Bachelor's or Diploma in Electrical/Electronics/Instrumentation/Mechanical engineering or related field.
• 6-10 years of experience in Building Automation, IBMS/BMS or related building technologies.
• Hands-on experience with leading IBMS/BMS brands and familiarity with PM/CM/AMC activities.
• Knowledge of HVAC controls, fire alarm, access control, CCTV and energy monitoring systems.
• Ability to interpret electrical schematics and control drawings; strong leadership and client management skills.

Responsibilities

• Manage end-to-end service operations for IBMS/BMS installations across multiple locations.
• Lead a team of service engineers and technicians for maintenance and troubleshooting.
• Ensure timely execution of PM, CM, and AMC obligations.
• Support commissioning, upgrades, and system modifications.
• Analyze faults and provide effective downtime-reducing solutions.
• Review service reports and maintenance schedules for compliance.
• Coordinate with project, sales and technical teams for service delivery.
• Monitor customer satisfaction and maintain strong client relationships.
• Ensure adherence to SLAs, safety standards and KPIs.
• Identify opportunities for service revenue, AMC renewals and modernization projects.
• Conduct technical training and mentoring for service engineers.
• Manage spare parts inventory and vendor coordination.

Skills

Team leadership

Customer management

Problem solving

IBMS/BMS knowledge

HVAC controls

Fire alarm systems

Access control

CCTV monitoring

DDC controllers

KNX/LonWorks/TCP/IP

Education

Bachelor's Degree in Electrical Engineering

Diploma in Electrical/Instrumentation/Mechanical

Instrumentation/Building Automation certifications

Tools

Honeywell

Siemens

Schneider Electric

Johnson Controls

Delta Controls

Tridium/Niagara

Job description

Job Summary

We are looking for an experienced Assistant Manager - Service (IBMS) to lead service operations for Integrated Building Management Systems (IBMS). The incumbent will be responsible for managing service delivery, preventive and corrective maintenance activities, customer relationships, technical support, team management, and ensuring high system uptime across client sites.

Key Responsibilities

• Manage end-to-end service operations for IBMS/BMS installations across multiple customer locations.
• Lead a team of service engineers and technicians for maintenance and troubleshooting activities.
• Ensure timely execution of preventive maintenance (PM), corrective maintenance (CM), and Annual Maintenance Contract (AMC) obligations.
• Support commissioning, upgrades, and system modifications as required.
• Analyze system faults and provide effective solutions to minimize downtime.
• Review service reports, maintenance schedules, and customer compliance documentation.
• Coordinate with project, sales, and technical teams for smooth service delivery.
• Monitor customer satisfaction and maintain strong client relationships.
• Ensure adherence to SLAs, safety standards, and operational KPIs.
• Identify opportunities for service revenue, AMC renewals, and modernization projects.
• Conduct technical training and mentoring for service engineers.
• Manage spare parts inventory and coordinate with vendors for replacements and repairs.

Key Skills & Requirements

• Bachelor's Degree/Diploma in Electrical, Electronics, Instrumentation, Mechanical Engineering, or related field.
• 6-10 years of experience in Building Automation, IBMS, BMS, or Building Technologies.
• Hands-on experience with systems such as:
  
  • Honeywell
  • Siemens
  • Schneider Electric
  • Johnson Controls
  • Delta Controls
  • Tridium/Niagara
• Strong knowledge of:
  
  • HVAC Controls
  • Fire Alarm Systems
  • Access Control Systems
  • CCTV Surveillance
  • Energy Monitoring Systems
  • DDC Controllers
  • PLCs and VFDs
• Knowledge of communication protocols such as BACnet, Modbus, KNX, LonWorks, and TCP/IP.
• Ability to interpret electrical schematics and control drawings.
• Strong leadership, customer management, and problem-solving skills.

Preferred Qualifications

• Experience handling large commercial buildings, data centers, hospitals, airports, or industrial facilities.
• Exposure to AMC management and service business operations.
• Relevant certifications in BMS/IBMS, HVAC Controls, or Building Automation Systems.