Insurance Voice Process Executive

Job Junction; Panvel; On-site; INR 300,000 - 420,000; Full time

Job summary

Job Junction in Panvel, Maharashtra, is seeking an Insurance Voice Process Executive to support international BFSI clients. You will handle inbound and outbound calls, explain policy details, and provide accurate information with empathy to customers.

The role requires experience in international BPO voice processes, strong knowledge of insurance products, and a customer-centric approach to ensure satisfaction and loyalty across service channels.

Qualifications

• Knowledge of insurance products and policies.
• Experience in international BPO voice processes.
• Excellent verbal communication with a customer-centric approach.
• Ability to handle inquiries and resolve issues effectively.
• Familiarity with BFSI sector practices and regulations.

Responsibilities

• Manage incoming and outgoing calls related to insurance inquiries and policy information.
• Provide detailed information about insurance products and services to customers.
• Assist customers in processing claims and resolving issues related to their policies.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Stay updated on industry trends and changes in insurance policies to provide accurate information.

Skills

Insurance products

International BPO

Customer communication

Issue resolution

BFSI familiarity

Job description

We are seeking a dedicated and skilled Insurance Voice Process Executive to join our dynamic team in Maharashtra. The ideal candidate will have a strong background in the insurance sector and experience in international BPO voice processes. This role is crucial for providing exceptional customer service and support to our clients in the BFSI (Banking, Financial Services, and Insurance) domain. As an Insurance Voice Process Executive, you will be responsible for handling inbound and outbound calls related to insurance policies, addressing customer inquiries, and providing accurate information regarding various insurance products. You will also assist customers in understanding their policies, processing claims, and resolving any issues they may encounter. Your ability to communicate effectively and empathetically will be key to ensuring customer satisfaction and loyalty.

Key Responsibilities

• Manage incoming and outgoing calls related to insurance inquiries and policy information.
• Provide detailed information about insurance products and services to customers.
• Assist customers in processing claims and resolving issues related to their policies.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Stay updated on industry trends and changes in insurance policies to provide accurate information.

Required Skills

• Strong knowledge of insurance products and policies.
• Experience in international BPO voice processes.
• Excellent verbal communication skills with a customer-centric approach.
• Ability to handle customer inquiries and resolve issues effectively.
• Familiarity with BFSI sector practices and regulations.

If you are passionate about providing excellent customer service and have the required experience in the insurance and BPO sectors, we encourage you to apply for this exciting opportunity. Join us in delivering top-notch service to our clients and contributing to their financial well-being.