Back Office Operations Associate

Tekskills Inc.; Kolkata District, Thane, Mumbai; On-site; INR 500,000 - 900,000; Full time

Job summary

Tekskills Inc. invites applications for Associate Back Office Operations (UK DB Pension Claim Processing) in Kolkata/Mumbai.

You will handle day-to-day back-office processing for UK Defined Benefit pension schemes, validate pension claims and member events, ensuring accuracy, SLA compliance and timely communication. The role requires meticulous data handling, strong Excel and data-analysis skills, and adherence to quality, governance, and risk controls.

Qualifications

• Knowledge of UK Defined Benefit pension claim processing.
• Experience in back-office operations / claim processing.
• Strong SLA/KPI and TAT management.
• Good knowledge of SOP/process documentation.
• Good written and verbal communication.
• Strong MS Excel and data analysis skills.
• Understanding of quality, compliance, governance, and risk management.

Responsibilities

• Process Retirement, Ill Health, Bereavement/Death, Transfers In/Out, CETV, Club & Non-Club cases.
• Handle Pension on Divorce, Benefits Authorizations, Elections, Re-employment and other pension events.
• Perform calculations and validate member information.
• Complete daily casework within SLA/TAT and quality requirements.
• Monitor work queues and provide status/progress updates.
• Prepare, update, and maintain SOPs and process manuals.
• Perform quality checks, peer reviews, RCA, and maintain audit trails.
• Identify and elevate data issues, calculation errors, risks, and SLA breaches.
• Communicate professionally with internal teams, clients, and stakeholders.
• Support complaint handling and escalations.
• Participate in process improvement and automation initiatives.

Skills

UK Defined Benefit pension processing

Back-office operations

SLA/KPI management

SOP/process documentation

Written and verbal communication

MS Excel and data analysis

Quality, governance, risk management

Education

Finance/Commerce graduates

Tools

MS Excel

Job description

Job Title: Associate Back Office Operations (UK DB Pension Claim Processing)

Experience: 1+ Years

Location: Kolkata/Mumbai

Job Summary

• Handle day-to-day back-office processing for UK Defined Benefit (DB) pension schemes.
• Process and validate pension claims and member events.
• Ensure accurate processing, SLA adherence, quality, compliance, and timely communication.

Key Responsibilities

• Process Retirement, Ill Health, Bereavement/Death, Transfers In/Out, CETV, Club & Non-Club cases.
• Handle Pension on Divorce, Benefits Authorizations, Elections, Re-employment and other pension events.
• Perform calculations and validate member information.
• Complete daily casework within SLA/TAT and quality requirements.
• Monitor work queues and provide status/progress updates.
• Prepare, update, and maintain SOPs and process manuals.
• Perform quality checks, peer reviews, RCA, and maintain audit trails.
• Identify and elevate data issues, calculation errors, risks, and SLA breaches.
• Communicate professionally with internal teams, clients, and stakeholders.
• Support complaint handling and escalations.
• Participate in process improvement and automation initiatives.

Mandatory Skills

• Knowledge of UK Defined Benefit (DB) Pension claim processing.
• Experience in back-office operations / claim processing.
• Strong SLA/KPI and TAT management.
• Good knowledge of SOP/process documentation.
• Good written and verbal communication.
• Strong MS Excel and data analysis skills.
• Understanding of quality, compliance, governance, and risk management.

Preferred Background

• 2–4 years of experience in UK Pension Administration / Claims Processing / Back Office Operations.
• Finance/Commerce graduates preferred.