Insurance Executive

Latinem; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Latinem is seeking an experienced Insurance Operations Manager to support day-to-day corporate insurance programs across multiple entities. You will manage policy changes, maintain records, and assist in renewal activities for UAE stakeholders.

The role involves claims registration, coordination with insurers and service providers, and ensuring accuracy of documentation. Strong Excel and data reporting skills are essential, with emphasis on cross-functional collaboration.

Qualifications

• Bachelor's degree in a relevant field.
• Insurance certification or professional qualifications are a plus.
• Experience in corporate insurance operations is preferred.

Responsibilities

• Provide day-to-day operational support for all corporate insurance programs across Sobha LLC and Group entities.
• Process policy additions, deletions, endorsements, policy amendments, and coverage updates.
• Maintain policy records, schedules, endorsements, and supporting documentation.
• Support the UAE Corporate Insurance Team in policy administration activities.
• Maintain centralized insurance databases and trackers.
• Register and report claims under various insurance policies.
• Coordinate with employees, hospitals, insurers, brokers, TPAs, and service providers for claim processing.
• Verify claim documentation and ensure completeness before submission.
• Follow up on pending claims and settlements.
• Maintain claims registers and monitor claim status until closure.
• Prepare detailed claim summaries and aging reports.
• Escalate high-value or delayed claims to the Corporate Insurance Team.
• Coordinate collection of renewal data from business units.
• Assist in preparing renewal statistics, claims experience data.
• Ensure smooth implementation of renewed policies.
• Respond to insurance-related queries from employees and internal stakeholders.
• Provide guidance on claims procedures and required documentation.
• Coordinate with HR, Finance, Procurement, Projects, Fleet, Administration, and Legal departments.
• Support insurance awareness and communication initiatives launched by the UAE Corporate Insurance Team.

Skills

Insurance operations

Excel (Pivot, VLOOKUP)

Data reporting & MIS

Stakeholder management

Attention to detail

Education

Bachelor's Degree in Insurance/Commerce/Business Administration

Tools

Insurance management systems

Job description

Key Responsibilities

Insurance Operations Management

• Provide day-to-day operational support for all corporate insurance programs across Sobha LLC and Group entities.
• Process policy additions, deletions, endorsements, policy amendments, and coverage updates.
• Maintain policy records, schedules, endorsements, and supporting documentation.
• Support the UAE Corporate Insurance Team in policy administration activities.
• Maintain centralized insurance databases and trackers.

Claims Management & Administration

• Register and report claims under various insurance policies.
• Coordinate with employees, hospitals, insurers, brokers, TPAs, and service providers for claim processing.
• Verify claim documentation and ensure completeness before submission.
• Follow up on pending claims and settlements.
• Maintain claims registers and monitor claim status until closure.
• Prepare detailed claim summaries and aging reports.
• Escalate high-value or delayed claims to the Corporate Insurance Team.

Policies Covered

• Motor Fleet Insurance
• Contractors Plant & Machinery

Vendor & Service Provider Coordination

• Liaise with insurers, brokers and other insurance service providers.
• Follow up on service requests and outstanding documentation.
• Monitor service levels and response times of vendors.
• Maintain vendor communication records and issue logs.
• Assist in resolving operational and service-related issues.

Data Management & Record Maintenance

• Maintain accurate and updated insurance databases throughout the year.
• Ensure proper record maintenance and document management for all policies, claims, endorsements, and renewals.
• Verify data accuracy before submission to insurers and brokers.
• Ensure confidentiality and security of all insurance-related information.
• Support audit requirements through proper record keeping and documentation.

Monthly Reporting & MIS

• Prepare monthly insurance operational reports for the Corporate Insurance Team in UAE.
• Generate and maintain: o Claims Reports o Claims Aging Reports o Open Claims Tracker o Policy Registers o Insurance Cost and Utilization Reports
• Analyze data trends and highlight key operational issues requiring management attention.
• Ensure timely submission of all reports as per agreed timelines.

Renewal Support

• Coordinate collection of renewal data from business units.
• Assist in preparing renewal statistics, claims experience data.
• Ensure smooth implementation of renewed policies.

Stakeholder Support

• Respond to insurance-related queries from employees and internal stakeholders.
• Provide guidance on claims procedures and required documentation.
• Coordinate with HR, Finance, Procurement, Projects, Fleet, Administration, and Legal departments.
• Support insurance awareness and communication initiatives launched by the UAE Corporate Insurance Team.

Qualifications

• Bachelor's Degree in Insurance, Commerce, Business Administration, Finance, or a related field.
• Insurance certification or professional qualifications will be an added advantage.

Experience

• Minimum 35 years of experience in: o Insurance Operations o Employee Benefits Administration o Medical Insurance Claims o Corporate Insurance o Insurance Brokerage Operations o Third-Party Administrator (TPA) Operations
• Experience supporting Middle East/UAE insurance operations will be highly preferred

Role & responsibilities

Technical Skills

• Strong knowledge of medical and general insurance operations.
• Understanding of claims management processes and policy administration.
• Excellent knowledge of Microsoft Excel, including: o Pivot Tables o VLOOKUP/XLOOKUP o Data Reconciliation o Reporting Dashboards
• Proficiency in Microsoft Word, Outlook, and PowerPoint.
• Experience with insurance management systems and databases preferred.

Core Competencies

• Strong attention to detail.
• Excellent follow-up and coordination skills.
• High level of accuracy in data management.
• Strong reporting and analytical skills.
• Effective communication skills.
• Ability to manage multiple priorities and deadlines.
• Problem-solving and stakeholder-management capabilities.
• Professional approach when dealing with insurers and service providers.

Key Performance Indicators (KPIs)

• Accuracy of insurance databases and records.
• Timely registration and follow-up of claims.
• Claims closure and settlement turnaround time.
• Monthly report submission within agreed timelines.
• Accuracy of management information and reporting.
• Renewal preparedness and timely support.
• Vendor response and issue-resolution effectiveness.
• Compliance with audit and documentation requirements.
• Service satisfaction of UAE Corporate Insurance Team and business stakeholders.

Preferred Industry Background

• Corporate Insurance Departments
• Insurance Brokers
• Third Party Administrators (TPAs)
• Medical Insurance Operations P a g e 2 | 3
• Employee Benefits Administration
• Healthcare Insurance Services
• Construction, Real Estate, or Large Corporate Organizations