Insurance Claims Handler (Great Britain)

Willis Towers Watson; Thane; On-site; INR 350,000 - 520,000; Full time

Job summary

Willis Towers Watson is a leading global advisory, broking and solutions company helping clients turn risk into growth. The Great Britain – Claims Team delivers specialist expertise throughout the client journey, from notifying and settling claims to providing client service and managing documentation.

We’re seeking an entry-level Claims Associate in India to support rotating shifts, uphold data security, and build relationships with internal and external stakeholders.

Qualifications

• Bachelor’s degree required or equivalent.
• 0–3 years’ insurance experience preferred.

Responsibilities

• Uphold Willis Towers Watson values at all times.
• Meet productivity targets and maintain high quality standards.
• Complete all assigned work within set deadlines.
• Manage assigned client portfolios and promptly report any concerns to the line manager.
• Build effective relationships with both internal and external stakeholders.
• Maintain data security as per company policy.
• Be flexible and ready to adjust priorities as business needs change.
• Adapt to rotating shifts as required.
• Develop a thorough understanding of business processes.
• Ensure compliance with all internal and external regulations.
• Follow all company and statutory procedures to protect clients, colleagues, and the business.

Skills

Communication

Attention to detail

Logical thinking

Learning agility

Adaptability

Organization

Teamwork

Education

Bachelor’s degree in any field

Job description

Description

About Willis Towers Watson

Willis Towers Watson (NASDAQ: WTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.
We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas — the dynamic formula that drives business performance.
Together, we unlock potential

About the Great Britain – Claims Team

This team is part of the Corporate Risk and Broking segment. Its main goal is to deliver excellent outcomes for clients by working closely with clients, third parties, and insurers. The team provides specialist expertise throughout the client journey.

Key services include:

• Notifying and settling claims
• Setting up systems
• Communicating with external parties via email and phone
• Creating renewal statistics
• Handling queries
• Providing client service
• Managing documentation and evidence
• Overseeing financial matters such as debts and refunds
  

Principal Duties/Responsibilities

• Uphold all Willis Towers Watson values at all times
• Meet productivity targets and maintain high quality standards
• Complete all assigned work within set deadlines
• Manage assigned client portfolios and promptly report any concerns to the line manager
• Build effective relationships with both internal and external stakeholders
• Maintain data security as per company policy
• Be flexible and ready to adjust priorities as business needs change
• Adapt to rotating shifts as required
• Develop a thorough understanding of business processes
• Ensure compliance with all internal and external regulations
• Follow all company and statutory procedures to protect clients, colleagues, and the business
  

Key Competencies

• Client focus
• Teamwork
• Striving for excellence
• Innovation
• Talent development
• Adaptability
  

Skills:

• Strong verbal and written communication
• Excellent attention to detail
• Logical thinking
• Willingness and ability to learn new processes and systems
• Adaptability to new situations and changes
• Good organizational and prioritization skills, able to meet tight deadlines
• Ability to work independently and as part of a team
  

Knowledge:

• Basic knowledge of Microsoft Office, especially Word and Excel

Qualifications

• Bachelor’s degree in any field.
• 0-3 years' experience (insurance experience preferred)

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail].