Pension Administrator - (Evening Shift)

WTW; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Willis Towers Watson seeks a Pensions Administrator for the Pension Outsourcing Team within the Retirement Business Unit. The role focuses on administering defined benefit pension schemes, primarily for North America/Canada, and servicing member and client queries with accuracy and timeliness.

You will contribute to high-performing operations, maintain SLA adherence, and collaborate with onshore and offshore stakeholders while upholding governance and service standards.

Qualifications

• Accuracy and high level of attention to detail required.
• Ability to work under pressure and meet targets.
• Strong written and verbal communication skills.
• Customer and quality focused mindset.

Responsibilities

• Accurately complete timesheets within agreed timelines to support billing accuracy.
• Ensure chargeable hours targets are met in line with business expectations.
• Monitor workload and delivery time for efficient billable time.
• Support client billing and operational tracking processes.
• Deliver high-quality pension administration services for defined benefit schemes with accuracy and timeliness.
• Process routine administration activities such as benefit calculations and payment processing.
• Respond to member and client queries using approved procedures and templates.

Skills

Attention to detail

Work under pressure

Communication

Customer focus

Education

Bachelor's degree

Job description

About WTW: Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.

Description

About WTW: Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance. Together, we unlock potential.

About Pension Outsourcing Team

The Pension Outsourcing Team within WTW forms a core part of the firm’s Health Wealth & Career (HWC) segment. The Pensions Administrator will be part of an administration team responsible for servicing member and client queries related to defined benefit pension schemes. The role supports high-performing pension operations through accurate administration, client servicing, reporting, and collaboration with onshore and offshore stakeholders, while upholding organizational values and service standards.

About The Role

This role sits within the Retirement Business Unit and focuses on providing high-quality administration support for Defined Benefit (DB) pension schemes — primarily for North America/Canada.

Job Summary

• Accurately complete timesheets within agreed timelines to support billing accuracy.
• Ensure individual chargeable hours targets are met in line with business expectations.
• Monitor personal workload and delivery time to ensure efficient utilization of billable time.
• Support administrative processes linked to client billing and operational tracking.
• Deliver high-quality pension administration services for defined benefit pension schemes, ensuring accuracy, consistency, and timeliness.
• Process routine and recurring administration activities such as benefit calculations, forms reviews, and payment processing with guidance from senior team members.
• Respond to member and client queries using approved procedures, standard templates, and service frameworks.
• Maintain a strong client-focused approach, ensuring all communications meet defined quality and service standards.
• Act as a point of reference for standard automated cases and day-to-day operational queries.
• Perform manual and automated calculations with a high level of accuracy, ensuring adherence to internal controls and procedural guidelines.
• Identify, flag, and escalation of potential errors, risks, issues, or complaint cases in line with established processes.
• Seek clarification and corrective guidance promptly where discrepancies or errors are identified.
• Ensure compliance with firm policies, pension regulations, and client-specific governance requirements.
• Monitor own workflow to ensure service level agreements (SLAs) and internal quality standards are consistently achieved.
• Proactively identify opportunities to improve service delivery, efficiency, and client outcomes.
• Share improvement ideas, process gaps, or enhancement suggestions with Senior Administrators or Team Leaders.
• Maintain and regularly update the skills matrix to reflect current capabilities and development goals.
• Take ownership of personal development by identifying learning needs and raising them with the Administration Co-ordinator.
• Demonstrate and embed the firm’s values and behaviors in daily work and decision-making.
• Work effectively within the administration team, supporting colleagues during peak workloads and providing holiday cover where required.
• Assist the wider team with more complex cases or project-based work when requested.
• Build and maintain positive working relationships with internal stakeholders, team leaders, and cross-regional colleagues.
• Develop a strong understanding of client pension schemes to support informed interactions and service delivery.

Qualifications

• Graduate in any discipline

Requirements

• Able to work to a high level of accuracy.
• Able to work well under pressure and meet targets.
• Interpersonal skills to include good written and verbal communication.
• Customer and quality focused.
• Bachelor's degree
• Experience in either Defined Benefits/ Defined Contribution pension administration
• Experience in Canada/ United Kingdom/ United States Pension experience essential

Knowledge/Experience

• 3 Years in insurance domain.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]