Instructors Senior-FY27-Q3

Salesforce; Bengaluru; Hybrid; INR 1,500,000 - 2,300,000; Full time

Job summary

Salesforce is seeking Senior Instructors to join our HYD & BLR-based Training team. You will deliver high-impact, live and hands-on training experiences that help customers adopt Salesforce technologies with confidence and clarity.

As trusted educators and SMEs, you will guide customers through live instruction, workshops, and events, driving value within Salesforce Success Plans and our 1:many approach. You’ll grow into a market expert and influencer within the Salesforce ecosystem.

Qualifications

• 3+ years in a technical, enablement, education, or customer-facing role.
• Ability to work across APAC timezones (India, Singapore, and Australia).
• Demonstrated technical aptitude with enterprise systems, platforms, or software products.
• Strong public speaking and presentation skills, with experience leading workshops, trainings, or customer sessions.
• Ability to quickly learn new technologies and explain them in a structured, engaging way.

Responsibilities

• Deliver high-quality 1:Many customer training experiences, including hands-on workshops and multi-day instructor-led courses, both virtually and in person.
• Translate complex technical concepts into clear, approachable learning moments for audiences with varying levels of experience.
• Lead engaging, interactive sessions that encourage participation, discussion, and practical application.
• Serve as a trusted advisor to Signature, Premier, and Standard Success Plan customers by sharing best practices, technical guidance, and adoption recommendations.
• Accelerate customer adoption of Salesforce technologies through targeted workshops and learning programs.
• Partner cross-functionally with Content Development, Customer Success and Product Management teams to continuously improve learning experiences.
• Represent Salesforce at key customer and marketing events (e.g., Dreamforce, TDX).
• Maintain strong customer satisfaction (CSAT) scores and teaching productivity metrics.
• Stay current on Salesforce innovations, enterprise technology trends, and modern learning methodologies.

Skills

Public speaking

APAC time zones

Technical aptitude

Training delivery

Quick learner

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview

Join our HYD & BLR-based Training team as a Instructors, Senior, where education meets Customer Success. In this role, you’ll deliver engaging, high-impact training experiences that help individuals and organizations adopt Salesforce technologies with confidence and clarity.

Our Instructors are more than trainers — they are trusted educators, subject matter experts, and advocates for customer success. Through live instruction, hands‑on workshops, and event-based learning, you’ll guide customers from understanding to adoption, helping them unlock real business value on the Salesforce platform. Instructors play a critical role in delivering value in our Salesforce Success Plans, as our primary 1:many approach.

We’re looking for customer-obsessed individuals with strong communication skills, technical curiosity, and a passion for teaching. We invest deeply in our people — enabling you to grow into a recognized expert, a thought leader, and an influencer within the Salesforce ecosystem.

What You’ll Do

• Deliver high-quality 1:Many customer training experiences, including hands‑on workshops and multi‑day instructor‑led courses, both virtually and in person

• Translate complex technical concepts into clear, approachable learning moments for audiences with varying levels of experience

• Lead engaging, interactive sessions that encourage participation, discussion, and practical application

• Serve as a trusted advisor to Signature, Premier, and Standard Success Plan customers by sharing best practices, technical guidance, and adoption recommendations

• Accelerate customer adoption of Salesforce technologies through targeted workshops and learning programs

• Partner cross‑functionally with Content Development, Customer Success and Product Management teams to continuously improve learning experiences

• Represent Salesforce at key customer and marketing events (e.g., Dreamforce, TDX)

• Maintain strong customer satisfaction (CSAT) scores and teaching productivity metrics

• Stay current on Salesforce innovations, enterprise technology trends, and modern learning methodologies

Course Ramp & Subject Areas (within first year):

• Build expertise across Tableau and additional Salesforce clouds as business needs evolve
• Ramp and deliver core Tableau, Data Cloud and Tableau Next courses as well as our workshops.

Required Qualifications :

• 3+ years of relevant professional experience in a technical, enablement, education, or customer‑facing role

• Ability to work across APAC timezones (India, Singapore, and Australia)

• Demonstrated technical aptitude with enterprise systems, platforms, or software products

• Strong public speaking and presentation skills, with experience leading workshops, trainings, or customer sessions

• Ability to quickly learn new technologies and explain them in a structured, engaging way