Instructors Senior-FY27-Q3

Salesforce, Inc.; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Salesforce, Inc. is seeking an experienced Instructors, Senior to join our HYD & BLR-based Training team.

You will deliver engaging, high-impact training experiences that enable customers to adopt Salesforce technologies with confidence and clarity. In this role you’ll lead live sessions, hands-on workshops, and events, translating complex concepts into approachable learning moments while acting as a trusted advisor to customers across Success Plans.

Qualifications

• 3+ years of relevant experience in a technical, enablement, education, or customer-facing role.
• Ability to work across APAC timezones (India, Singapore, and Australia).
• Strong public speaking and presentation skills, with experience leading workshops, trainings, or customer sessions.
• Experience delivering virtual or in-person learning using collaboration platforms (e.g., Zoom, WebEx).

Responsibilities

• Deliver high-quality 1:Many customer training experiences, including hands-on workshops and multi-day instructor-led courses, both virtually and in person.
• Translate complex technical concepts into clear, approachable learning moments for audiences with varying levels of experience.
• Lead engaging, interactive sessions that encourage participation, discussion, and practical application.
• Serve as a trusted advisor to Signature, Premier, and Standard Success Plan customers by sharing best practices, technical guidance, and adoption recommendations.

Skills

Public speaking

Technical aptitude

Customer-facing experience

Zoom/WebEx facilitation

Tools

Zoom

WebEx

Tableau

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Role Overview

Join our HYD & BLR-based Training team as a Instructors, Senior, where education meets Customer Success. In this role, you’ll deliver engaging, high-impact training experiences that help individuals and organizations adopt Salesforce technologies with confidence and clarity. Our Instructors are more than trainers — they are trusted educators, subject matter experts, and advocates for customer success. Through live instruction, hands‑on workshops, and event‑based learning, you’ll guide customers from understanding to adoption, helping them unlock real business value on the Salesforce platform. Instructors play a critical role in delivering value in our Salesforce Success Plans, as our primary 1:many approach. We’re looking for customer‑obsessed individuals with strong communication skills, technical curiosity, and a passion for teaching. We invest deeply in our people — enabling you to grow into a recognized expert, a thought leader, and an influencer within the Salesforce ecosystem.

What You’ll Do

• Deliver high-quality 1:Many customer training experiences, including hands‑on workshops and multi‑day instructor‑led courses, both virtually and in person
• Translate complex technical concepts into clear, approachable learning moments for audiences with varying levels of experience
• Lead engaging, interactive sessions that encourage participation, discussion, and practical application
• Serve as a trusted advisor to Signature, Premier, and Standard Success Plan customers by sharing best practices, technical guidance, and adoption recommendations
• Accelerate customer adoption of Salesforce technologies through targeted workshops and learning programs
• Partner cross‑functionally with Content Development, Customer Success and Product Management teams to continuously improve learning experiences
• Represent Salesforce at key customer and marketing events (e.g., Dreamforce, TDX)
• Maintain strong customer satisfaction (CSAT) scores and teaching productivity metrics
• Stay current on Salesforce innovations, enterprise technology trends, and modern learning methodologies

Course Ramp & Subject Areas (within first year)

• Build expertise across Tableau and additional Salesforce clouds as business needs evolve
• Ramp and deliver core Tableau, Data Cloud and Tableau Next courses as well as our workshops.

Required Qualifications :

• 3+ years of relevant professional experience in a technical, enablement, education, or customer‑facing role
• Ability to work across APAC timezones (India, Singapore, and Australia)
• Demonstrated technical aptitude with enterprise systems, platforms, or software products
• Strong public speaking and presentation skills, with experience leading workshops, trainings, or customer sessions
• Ability to quickly learn new technologies and explain them in a structured, engaging way
• Experience delivering virtual or in‑person learning using collaboration platforms (e.g., Zoom, WebEx)
• Comfort facilitating live demos, hands‑on exercises, and interactive discussions - including troubleshooting and debugging in real time
• Proven ability to manage time, adapt in real time, and perform effectively in dynamic customer environments
• Software development or functional/object oriented programming language capabilities (ex: Javascript)

Preferred Qualifications :

• Prior experience with Tableau and Salesforce (Platform, CRM Analytics)
• Background in roles such as Educator, Enablement, Support Engineer, Success Guide, Success Manager
• Salesforce Certified in - Salesforce Certified Tableau Data Analyst, Salesforce Certified Tableau Server Administrator
• Experience supporting customer adoption, change management, or digital transformation initiatives

What Makes You Successful Here :

• Customer-Obsessed: You care deeply about learner outcomes and customer success
• Clear Communicator: You simplify complexity and meet learners where they are
• Technically Curious: You enjoy learning how things work and explaining why they matter
• Confident Facilitator: You’re comfortable on stage, on camera, and in front of senior audiences
• Continuous Learner: You’re energized by constant learning and evolving technology
• Collaborative Teammate: You contribute to an inclusive, supportive team culture
• Trusted Advisor: You build credibility quickly and act with integrity

Why Join This Team :

You’ll join a passionate global community of Salesforce Instructors who are shaping our customer’s careers and defining how learning happens in the AI era. We invest in your growth, your expertise, and your voice — empowering you to become not just an instructor, but an influential leader in the Salesforce ecosystem.

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process.

Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.