Instructor Associate Manager

Accenture PLC; Mumbai; On-site; INR 2,600,000 - 4,500,000; Full time

Job summary

Accenture recruits an Instructor Associate Manager to lead a team of facilitators delivering high-quality ILT experiences across virtual and in-person formats. You will oversee delivery, coach instructors, and collaborate with clients to plan and optimize learning programs.

The role emphasizes learner-centric delivery, strategic stakeholder engagement and continuous improvement forglobally distributed cohorts.

Qualifications

• Primary skill - Instructor-Led Training (ILT).
• 12–15+ years of experience in adult learning delivery.
• Experience leading facilitator teams or delivering at scale.
• Ability to handle global, culturally diverse audiences.
• Subject matter expertise in leadership, onboarding, or domain training.
• Strong strategic communication and stakeholder engagement.

Responsibilities

• Lead a team of instructors with delivery standards and program objectives.
• Conduct delivery observations, calibration, and feedback to drive performance.
• Identify skill gaps and coach instructors through development plans.
• Collaborate with client stakeholders and internal teams on delivery governance.
• Contribute to delivery planning, forecasting, and resource allocation.
• Promote best practices for learner-centric, inclusive delivery.

Skills

ILT

Team Leadership

Stakeholder Engagement

Delivery Oversight

Education

Graduation

Job description

Skill required

Talent Development - Instructor-Led Training (ILT)

Designation

Instructor Associate Manager

Qualifications

Any Graduation

Years of Experience

10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• The Instructor Lead is accountable for leading a team of facilitators and ensuring the delivery of high quality, learner centric experiences across virtual and in person formats. This role combines delivery oversight, people leadership and client engagement, with a strong emphasis on maintaining facilitation excellence and supporting strategic delivery planning
• continuous improvement and learner experience
• The Instructor Lead contributes to direct facilitation as needed and serves as a key liaison with both internal learning teams and client stakeholders. The role also involves providing insights and advisory input on best fit facilitation strategies based on audience needs, business context and learner feedback
• Ability to balance operational execution with forward looking delivery planning
• The practice of training and learning material between an instructor and learners, either individuals or groups.
• Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners.
• Experience using feedback and delivery data to inform coaching, performance

What are we looking for?

• Primary skill - Instructor-Led Training (ILT)
• Minimum 12 to 15+ years of experience in adult learning delivery minimum of 10 to 12+ years of experience
• Demonstrated experience leading facilitator teams or managing delivery quality at scale
• Proven ability to deliver learning to global and culturally diverse audiences
• Subject matter expertise in one or more of the following areas such as leadership, communication, onboarding, functional training or domain training
• Strategic communication and stakeholder engagement capabilities
• Analytical approach to performance management

Roles and Responsibilities

• Team Leadership and Quality Oversight
• Lead a team of instructors, ensuring consistent adherence to delivery standards, audience engagement and program objectives
• Conduct regular delivery observations, calibration sessions and feedback reviews to drive team alignment and performance
• Identify skill gaps and support capability building plans for instructors through coaching, mentoring and targeted development
• Champion best practices in facilitation and promote learner centric, inclusive delivery approaches
• Client Liaison and Delivery Governance
• Serve as the primary contact for delivery related matters with client stakeholders
• Collaborate on delivery planning, demand forecasting and resource allocation across regions and time zones
• Participate in governance forums and business reviews, representing delivery metrics, risks and improvement opportunities
• Provide advisory input on facilitation formats, sequencing and delivery models based on audience profile and learning intent
• Delivery Contribution and Continuous Improvement
• Deliver sessions when required, particularly for high priority cohorts or pilots, to ensure continuity and model delivery excellence. Delivery will be a mandate for CL8 for more than 80 Percent of the time to stay updated and relevant. Team management responsibilities may be optional and therefore the individual may also operate in an individual contributor role in some cases.
• Use learner feedback, attendance data and quality indicators to identify trends and inform improvements to facilitation practices
• Liaise with content, curriculum and learning operations teams to surface delivery insights and inform design enhancements
• Stay current with evolving delivery tools, formats and trends to inform team capability and improve learner outcomes
• Thought Leadership and Delivery Strategy
• Familiarity with delivery platforms and learner engagement tools used in hybrid Any Graduation

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