Installation Associate (II)

NCR Atleos Corporation; Mumbai; On-site; INR 240,000 - 300,000; Full time

Job summary

NCR Atleos is a global leader in expanding financial access, with 20,000 employees delivering customer support and self-service banking solutions to financial institutions and retailers worldwide. The role focuses on ensuring customer satisfaction through timely follow-up on installation requests, resolving issues, and clear multi-channel communication while maintaining thorough records and compliance.

Ideal candidates will be empathetic, professional, and detail-oriented, capable of addressing

Responsibilities

• Follow up on service installation, reinstallation and deinstallation requests as per standard process.
• Acknowledge and resolve customer complaints in a timely manner.
• Communicate with customers through various channels.
• Know our products well to answer questions.
• Take prompt action on customer queries and incidents per standard process.
• Keep records of customer interactions, transactions, comments and complaints as per standard process.
• Coordinate with colleagues as necessary.
• Ensure compliance with workflow procedures.
• Provide feedback to improve customer service efficiency.

Skills

Customer service

Multichannel communication

Record keeping

Compliance awareness

Job description

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Maintaining a positive, empathetic and professional attitude toward customers and vendors all time. Day to day follow up for new ES installation, Reinstallation and Deinstallation request if any. Acknowledging and resolving customer complaints timely. Communicating with customers through various channels. Knowing our products inside and out so that you can answer questions. Taking prompt action on customer query & the incidents as per standard process. Keeping records of customer interactions, transactions, comments and complaints as per standard process Communicating and coordinating with colleagues as necessary. Ensure to follow all compliances related to workflow. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Help us bring innovation to financial institutions across the globe. At NCR Atleos, you’ll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking. A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.