Executive - Recon & dispute management

NCR Atleos Corporation; Mumbai; On-site; INR 250,000 - 400,000; Full time

Job summary

NCR Atleos is seeking a customer support professional to handle inquiries across channels, resolve issues, and maintain records. The role emphasizes empathy, product knowledge, and timely responses, including OTC support and coordination with teams.

Ideal candidates have graduation, English/Hindi proficiency, and readiness to work in shifts. Prior OTC experience and MS Office skills are advantageous for success in this global service role.

Qualifications

• Graduate or postgraduate with any related technical certification.
• Excellent command of English and Hindi; Tamil is a plus.
• Experience in OTC support adds value and familiarity with fintech terminology.

Responsibilities

• Maintain a positive, empathetic and professional attitude toward customers.
• Respond promptly to OTC support calls and resolve complaints timely.
• Communicate with customers through multiple channels and know our products.
• Document customer interactions and coordinate with colleagues as needed.
• Follow all compliance related to workflow and security.

Skills

Communication

MS Office

Organizational skills

Analytical skills

Teamwork

Education

Graduate

Postgraduate

Technical certification

Tools

MS Office

Job description

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Key Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to OTC support call.
• Acknowledging and resolving customer complaints timely.
• Communicating with customers through various channels.
• Knowing our products inside and out so that you can answer questions.
• Taking prompt action on customer query & incidents as per standard process.
• Keeping records of customer interactions, transactions, comments and complaints as per standard process.
• Communicating and coordinating with colleagues as necessary.
• Ensure to follow all compliances related to work flow.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Any Graduate / Postgraduate or any certification related to technical field.
• Good communication skills - English and Hindi is MUST (Tamil will be added advantage).
• Experience in OTC will add more value.
• Understanding of various MS & Vendors operations, ATM & recyclers error codes will be added advantage.
• Ready to work in shifts (Morning / Afternoon / Night incl. Weekends).
• Good knowledge of MS Office applications.
• Good organizational skills and able to work well independently and within the team.
• Should be able to interact with Bank’s and service providers.
• Analytical skills on chronical events.
• Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Help us bring innovation to financial institutions across the globe. At NCR Atleos, you’ll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking. A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.