Help Desk Representative (II)

NCR Atleos Corporation; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NCR Atleos in Mumbai seeks an OTC systems professional to manage generation and validation workflows, ensuring high availability and low latency for authentication channels used by financial institutions and retailers. You will collaborate with product and UX teams to optimize the user experience and provide Level 2/3 support.

Join a global fintech leader committed to innovative self-service banking, documentation, and risk management.

Responsibilities

• OTC system management: implement and maintain OTC generation and validation systems.
• Monitor performance and security of OTC delivery channels (SMS, email, authenticator apps, etc.).
• Security & compliance: ensure OTC systems meet regulatory standards (e.g. RBI guidelines), conduct audits.
• Documentation & reporting: maintain OTC workflows, configurations, incident logs; report on usage and fraud.

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Key Responsibilities

• OTC System Management: Implement, and maintain OTC generation and validation systems. Monitor the performance and security of OTC delivery channels (SMS, email, authenticator apps, etc.). Ensure high availability and low latency of OTC services.
• Security & Compliance: Ensure OTC systems comply with regulatory standards (e.g. RBI guidelines). Conduct regular audits and vulnerability assessments of OTC infrastructure.
• User Experience & Support: Work with product and UX teams to ensure seamless user experience during authentication. Provide Level 2/3 support for OTC-related issues and escalations.
• Documentation & Reporting: Maintain detailed documentation of OTC workflows, configurations, and incident logs. Generate reports on usage, failures, and fraud attempts for management review.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Help us bring innovation to financial institutions across the globe. At NCR Atleos, you’ll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking. A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.