Inside Sales Manager

Fuller; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Fuller Technologies is seeking an Inside Sales Manager to be the primary contact for customers through the inquiry‑to‑cash process. You will coordinate activities across functions, manage inquiries and orders, and drive timely resolution of open cases within your portfolio.

You will lead cross‑functional initiatives, manage negotiations, and contribute to budgeting and forecasting. The role requires a strong customer focus and data‑driven decision making in a global, multicultural environment.

Qualifications

• Bachelor's degree in Engineering, Technology, Business Administration or related field.
• 10+ years in product management, business operations, or related fields.
• Proven track record leading cross-functional initiatives with business impact.
• Strong business acumen including budgeting and cost management.
• Excellent planning, prioritisation, problem-solving and project management.
• Strong customer focus with ability to build trusted relationships.
• Experience using data and insights for decision making.

Responsibilities

• Coordinate inquiry-to-cash activities within own portfolio with structured planning.
• Serve as liaison between internal stakeholders for alignment on cases and priorities.
• Drive operational excellence by prioritizing and escalating engineering cases.
• Handle commercial negotiations incl. payment and Incoterms independently.
• Support account planning and participate in customer visits/meetings.
• CRM inputs, opportunities management with Sales Manager guidance.
• Forecasting, monthly account reporting, and order intake tracking.

Skills

Cross-functional leadership

Stakeholder management

Negotiation

Project management

Customer focus

Data-driven decision making

Budgeting

Education

Bachelor's degree in Engineering/Technology/Business Administration

Master's degree or relevant certifications (advantage)

Job description

About The Role

The Inside Sales Manager is the primary point of contact for customers throughout the inquiry‑to‑cash process. The role is responsible for ensuring a seamless customer experience by coordinating activities across functions, managing customer inquiries and orders, and driving timely resolution of open cases within the assigned portfolio.

Your Responsibilities

Sales Process & Customer Communication

• Ensure structured planning and project performance from inquiry to cash within own portfolio.
• Serve as the primary liaison between internal stakeholders, ensuring alignment on cases, priorities, and issue resolution through regular coordination and proactive follow‑up.
• Drive operational excellence by prioritizing and escalating engineering cases.
• Handle commercial negotiations incl. payment and Incoterms independently, in respect to the agreed frame.
• Coordinate and perform along with Sales for strategically important cases or high values.
• Process Sales Programs and coordinate with internal stakeholders as required.

Account & Relationship Management

• Manage monthly status updates to key customers, as regular meetings and/or Service Letters.
• Conduct proactive and organized follow ups with customers.
• Convey customer feedback, concerns, and leads into the organization.
• Manage and organize internal stakeholders proactively and upon requirement.
• Create and maintain Customer/Market Guidelines.
• Support and own specific tasks related to Account planning.
• Participate in customer visits and meetings when required.

Lead & Opportunity Management

• CRM Inputs/Opportunities creation, updates and closure in coordination with ASM.
• Identify and qualify leads in respect to the agreed frame, with Sales Manager.
• Follow up on service visits by converting Service Report advices to lead/opportunity/proposal, when possible.

Strategic & Analytical Responsibilities

• Understand customer behavior, organization, decision‑making processes, and approval workflows.
• Contribute to budget responsibility and forecasting, incl. monthly account reporting, incl. order intake, pending purchase orders, and sales forecasts.
• Collect and analyse customer feedback to support continuous improvement.

What You'll Bring

• Bachelor's degree in Engineering, Technology, Business Administration, or a related field; a Master's degree or relevant certifications are an advantage.
• 10+ years of experience in product management, business operations, technical leadership, customer engagement, or a related field.
• Proven track record of leading complex cross‑functional initiatives and delivering strong business and customer outcomes.
• Strong business and commercial acumen, including experience with budgeting, cost management, and operational performance.
• Solid understanding of products, technologies, industry trends, and market dynamics.
• Excellent planning, prioritisation, problem‑solving, and project management skills.
• Strong customer focus with the ability to build trusted relationships and drive customer success.
• Experience using data and insights to support decision‑making and continuous improvement.
• Effective stakeholder management, communication, negotiation, and influencing skills.
• Experience working in global, cross‑functional, and multicultural environments.
• A strategic, results‑oriented mindset with a high degree of ownership, accountability, and integrity.

As an equal opportunity employer, Fuller Technologies embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds to apply irrespective of sex, gender identity/expression, disability, sexual orientation, or age. The more diverse our employees are, the stronger our team is.