Inside Sales Manager

Delhivery; Chandigarh; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Delhivery is seeking an experienced Manager – Key Accounts (Inside Sales) to lead a 30-person team and drive revenue growth, customer retention, and end-to-end account management. The role requires strong Inside Sales, KAM, and coaching capabilities to elevate performance across the sales lifecycle.

You will own targets, develop growth strategies, and collaborate with Operations, Marketing, and Product to enhance customer experience and outcomes on a fast-paced, target-driven platform.

Qualifications

• Minimum 5 years in Inside Sales / Account Management / Key Account Management / Customer Retention.
• Experience leading a large sales team (30+ members) is highly preferred.
• Proven track record in achieving revenue and growth targets.
• Strong understanding of the sales funnel and end-to-end lifecycle.

Responsibilities

• Lead and motivate a team of 30 Inside Sales/Key Account associates.
• Own revenue, sales, growth, retention, and productivity targets for the team.
• Drive account growth through upselling, cross-selling, and retention initiatives.
• Improve conversion across the sales lifecycle and identify improvement opportunities.
• Analyze KPIs, coach the team, and run performance reviews and huddles.
• Collaborate with Operations, Customer Success, Marketing, and Product to improve outcomes.
• Build forecasting mechanisms and track pipeline and revenue accurately.
• Foster a performance-driven culture focused on retention and growth.
• CaptureVoice of the Customer to inform product/experience improvements.

Skills

Inside Sales

Account Management

Key Accounts

Team Leadership

Customer Retention

Sales Forecasting

Coaching

Performance Metrics

Job description

About the Role

We are looking for an experienced and target-driven Manager – Key Accounts (Inside Sales) to lead a high-performing team of 30 associates and drive revenue growth, customer retention, and own end-to-end account management

The ideal candidate will have strong experience in Inside Sales, Key Account Management, Customer Retention, and Account Management, with a proven track record of achieving challenging business and growth targets. You should have a strong understanding of the sales funnel and complete sales lifecycle, along with the ability to coach and develop large sales teams that become trusted advisors for our client partners.

Key Responsibilities

• Lead, manage, and motivate a team of 30 Inside Sales/Key Account associates.
  
• Own and deliver revenue, sales, growth, retention, and productivity targets for the team.
  
• Develop and execute strategies to drive account growth, upselling, cross-selling, and customer retention - own the sales retention funnel to drive SoW gain and increase order frequency
  
• Drive performance across the entire sales lifecycle and identify opportunities to improve conversion at each stage.
  
• Analyze sales metrics, team productivity, revenue performance, conversion ratios, retention, and other key KPIs. Identify performance gaps and implement structured sales training, coaching, and improvement plans.
  
• Conduct regular performance reviews, coaching sessions, and team huddles to improve individual and team performance.
  
• Work closely with cross-functional teams such as Operations, Customer Success, Marketing, and Product to improve customer experience and business outcomes.
  
• Build forecasting mechanisms and ensure accurate tracking of pipeline, revenue, and growth targets.
  
• Establish a strong performance-oriented culture focused on customer retention, revenue growth, productivity, and conversion.
  
• Have a pulse on the voice of the customer that could help build critical product/experience improvements to build client stickiness on the platform
  

What We’re Looking For

• 5+ years of overall experience, with significant experience in Inside Sales / Account Management / Key Account Management / Customer Retention.
  
• Prior experience managing a large sales team of 30+ members is highly preferred.
  
• Proven experience of managing and delivering revenue and growth targets.
  
• Strong understanding of the inside sales process, sales funnel, and end-to-end sales lifecycle.
  
• Demonstrated experience in customer retention, account growth, upselling, and cross-selling.
  
• Strong analytical and data-driven approach to sales and team management.
  
• Excellent people-management, coaching, and communication skills.
  
• Ability to work in a high-pressure, target-driven environment.
  
• Strong understanding of sales metrics such as conversion rate, revenue per associate, productivity, pipeline, retention, churn, and achievement against target.
  
• Strong stakeholder management and problem-solving abilities