Inside Sales Executive

Fortuna Retail; India; On-site; INR 279,000 - 469,000; Full time

Job summary

Fortuna Retail is seeking a premium jewelry sales consultant in India to act as the trusted advisor for high-value customers. You will guide clients through calls, virtual consultations and emails, understand their needs, and present gemstones with transparent quality and pricing details.

In this role you will close orders, upsell relevant pieces, manage follow-ups, and maintain CRM records while coordinating with dispatch and payments teams to ensure a seamless luxury shopping experience.

Qualifications

• Knowledge of gemstones, jewellery or astrology-related products.
• Experience selling premium products or services.

Responsibilities

• Serve as trusted advisor and primary contact for premium customers via calls, virtual consultations, emails and digital channels
• Respond quickly to inquiries and proactively follow up with warm leads
• Understand customer needs (purpose, budget, occasion, preferences) and recommend suitable pieces
• Explain quality, origin, certification, pricing and care of gemstones and jewellery
• Handle objections, close orders and confirm payment/delivery details
• Upsell and cross-sell relevant products when appropriate
• Follow up on quotations, abandoned carts and undecided customers until sale is closed
• Deliver luxury customer experience with expert guidance and end-to-end sales support
• Build long-term relationships to drive loyalty and referrals
• Maintain accurate CRM records of interactions, opportunities and sales activity
• Collaborate with dispatch, payments and support teams for seamless order fulfilment
• Consistently achieve monthly revenue, order value and conversion targets while upholding premium brand standards

Skills

Gemstones knowledge

Premium customer service

Consultative selling

CRM experience

Relationship building

Tools

CRM software

Job description

Role & responsibilities

• Serve as a trusted advisor and primary point of contact for premium customers through calls, virtual consultations, emails and digital channels
• Respond quickly to inbound enquiries and make outbound follow-up calls to warm leads
• Understand each customer’s need (purpose, budget, occasion, preferences) before recommending a stone or piece
• Recommend the right semi-precious gemstones and jewellery, explaining quality, origin, certification, pricing and care honestly
• Handle objections, close orders and confirm payment and delivery details
• Upsell and cross-sell relevant products where they genuinely suit the customer
• Follow up on pending quotations, abandoned carts and undecided customers until the deal is closed
• Deliver a luxury customer experience with expert guidance, product knowledge and end-to-end sales assistance
• Build long-term relationships to drive loyalty, referrals and repeat business
• Maintain accurate records of customer interactions, opportunities and sales activity in the CRM
• Collaborate with dispatch, payments and support teams for seamless order fulfilment
• Consistently achieve monthly revenue, order value and conversion targets while upholding premium brand standards

Preferred candidate profile

• Knowledge of gemstones, jewellery or astrology-related products
• Experience selling products in the 5,000 20,000 range
• Experience in consultative or high-consideration selling