Inside Sales Executive

Radical Minds; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

MakeMyTrip in Bengaluru is seeking sales agents to drive cab bookings by effectively communicating features of our cab services, real-time tracking, and secure payments. You will provide personalized assistance, stay updated on industry trends, resolve queries quickly, maintain records, and build strong customer relationships to boost loyalty and repeat business.

Join a fast-paced team and contribute to achieving daily and monthly targets with a focus on exceptional service.

Qualifications

• Proven sales experience, ideally in cab bookings or travel services.
• Strong communication and persuasion skills.
• Ability to provide personalized customer assistance.
• Awareness of industry trends and competitors' offerings.
• Proactive in resolving queries and maintaining records.

Responsibilities

• Drive sales for cab bookings through effective communication and persuasion.
• Provide personalized assistance to customers in selecting the right cab services based on their preferences.
• Stay updated on industry trends and competitor offerings to provide informed recommendations to customers.
• Resolve customer queries and concerns promptly to enhance customer satisfaction.
• Utilize customer feedback to identify areas for improvement and contribute to product enhancement.
• Maintain accurate and organized records of sales activities and customer interactions.
• Handle customer issues promptly and find the best solutions, ensuring a seamless booking experience.
• Build and keep positive relationships with customers to enhance customer satisfaction and loyalty.
• Continuously update product knowledge and take part in training programs to enhance selling skills.

Skills

Sales

Customer communication

Persuasion

Relationship building

Job description

The Ground Transport (GT) function offers a range of transportation options to suit the needs and preferences of different travelers, providing safe and reliable transportation services essential for connecting people and places. The GT function is an integral part of our organizations vision which offers affordable and convenient means of travel for millions of people every day. This function has three different lines of revenue, namely - Bus, Cabs, and Railway, each serving different needs and preferences of travelers.

About the Role

MakeMyTrip's cab booking functions include seamless user interface, real-time tracking, and multiple payment options. We are seeking sales agents who can effectively communicate these features to CUSTOMERS, driving increased sales of our platform for cab bookings.

What will you be doing

• Drive sales for cab bookings through effective communication and persuasion.
• Provide personalized assistance to customers in selecting the right cab services based on their preferences.
• Stay updated on industry trends and competitor offerings to provide informed recommendations to customers.
• Resolve customer queries and concerns promptly to enhance customer satisfaction.
• Utilize customer feedback to identify areas for improvement and contribute to product enhancement.
• Maintain accurate and organized records of sales activities and customer interactions.
• Handle customer issues promptly and find the best solutions, ensuring a seamless booking experience.
• Build and keep positive relationships with customers to enhance customer satisfaction and loyalty.
• Continuously update product knowledge and take part in training programs to enhance selling skills.

Expectations from the Resource

• To maximize our ongoing targets and enhance the overall efficiency of our sales process.
• Number of Leads Actioned/Agent/Day - 125
• Number of Leads Connected/Agent/Day - 75
• Number of Leads Converted/Agent/Day - 15
• Average Transaction Value - 5000
• USPs of MMT Cabs:
• Best price Guarantee: Refund of 5x the differential amount if an online players skua is listed at lower price than us.
• Double Guarantee: 2x refund in case of non-fulfillment.
• 24*7 dedicated customer support.
• Audited Cabs, Trained Drivers.
• Special services Add-Ons such as carriers, assisted pickups.