Inside Sales

Mitesh Bhandari; Chennai District; On-site; INR 335,000 - 391,000; Full time

Job summary

Bhandari Metals & Alloys in Chennai seeks an experienced Inside Sales professional to manage enquiries from platforms like IndiaMART, perform telecalling, qualify opportunities and push leads toward orders. You will coordinate with field sales and ensure no inquiry is left unattended, while maintaining accurate records in the CRM and driving daily follow-ups.

The ideal candidate has about 14 years in inside sales/B2B, is fluent in Tamil and English (Hindi a plus), and is proficient with Excel,

Qualifications

• 14 years of experience in Inside Sales / Telecalling / Sales Coordination / B2B Sales.
• Experience with IndiaMART or other online platforms is desirable.
• Proficiency in Tamil and English; Hindi is an advantage.

Responsibilities

• Lead management and telecalling to qualify industrial enquiries.
• Follow up with field sales leads and coordinate to convert to orders.
• Develop and maintain relationships with industrial customers for repeat business.
• Coordinate pricing, availability and delivery with the sales team to close orders.
• Maintain updated CRM records and generate regular lead/sales reports.

Skills

Lead management

Telecalling

CRM proficiency

Excel

Email

WhatsApp

B2B sales

Tamil language

English language

Hindi language (advantage)

Tools

IndiaMART / TradeIndia / Justdial portals

CRM software

Job description

Company Name: Bhandari Metals & Alloys

Industry: Industrial Metals / Stainless Steel / Copper / Brass

Location: Chennai

Salary: 30,000 35,000 per month + performance incentives

Experience: 14 years in Inside Sales / Telecalling / Sales Coordination / B2B Sales.

Key Responsibilities

1. Lead Management & Telecalling

• Receive and manage enquiries generated through IndiaMART and other online platforms.
• Call prospective industrial customers, understand their requirements and qualify the enquiry.
• Follow up systematically with every lead until it is converted, lost or closed.
• Maintain a proper record of all enquiries, discussions, quotations and follow-ups.
• Generate additional leads through online databases and other digital sources.

2. Follow-up with Field Sales Leads

• Coordinate closely with our field sales representatives.
• Follow up on leads and customer enquiries generated during their customer visits.
• Contact customers, understand their requirements and coordinate internally to move the enquiry towards an order.
• Ensure that no lead or enquiry remains unattended.

3. Industrial Customer Relationship Management

• Develop and maintain long-term relationships with industrial customers.
• Regularly communicate with existing customers and understand their upcoming material requirements.
• Promote repeat business and increase the share of business from existing customers.
• Send regular greetings, festival messages, company updates and product-related communication through the CRM.
• Maintain accurate customer information and interaction history.

4. Sales & Order Conversion

• Follow up on quotations and pending enquiries.
• Coordinate with the sales team for pricing, availability and delivery requirements.
• Negotiate and follow up within the authority given by the company.
• Convert qualified enquiries into orders.
• Track orders until confirmation and coordinate with the relevant internal teams.

5. CRM & Reporting

• Maintain 100% updated CRM records for leads, customers, calls, quotations and follow-ups.
• Maintain daily/weekly lead and sales follow-up reports.

Track

• New leads received
• Calls made
• Follow-ups pending
• Quotations sent
• Orders received
• Lost enquiries
• Repeat customer opportunities
• Ensure every lead has a clear next action and follow-up date.

Products

The candidate will primarily be dealing with industrial customers requiring:

• Stainless Steel
• Copper
• Brass
• Other industrial metals and alloys

Candidate Profile

• Good in Tamil and English; Hindi will be an advantage.
• Comfortable using CRM, WhatsApp, email and Excel.
• Prior experience with IndiaMART / TradeIndia / Justdial / B2B portals will be an advantage.
• Experience in industrial products, metals, engineering, manufacturing or B2B sales will be strongly preferred.