Digital Engineer

Sonata Information Technology Limited; Mumbai; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Sonata Information Technology Limited in Mumbai seeks an Azure AD & Microsoft Intune Support Administrator to deliver hands-on identity and endpoint management support. You will handle user access, MFA, device enrollment, policy enforcement, and incident resolution across Microsoft 365 services.

You will work in a technical ITIL environment, using ServiceNow for ticketing, and collaborate with security teams on compliance and access reviews. Shift-based on-call support may be required.

Qualifications

• 4–5 years in IT support, endpoint management, or identity support roles.
• Hands-on experience in enterprise M365 environments.
• Certifications such as SC-300 or AZ-104 preferred.

Responsibilities

• Provide L2/L3 support for Azure AD and Intune incidents.
• Work on ServiceNow or similar ITSM tickets.
• Follow ITIL incident, problem, and change management processes.
• Create and maintain support documentation and SOPs.
• Escalate complex issues to engineering or Microsoft Support.
• Participate in change implementation and testing.
• Assist users with MFA enrollment and password resets.
• Monitor and review sign-in and audit logs.

Skills

Microsoft Intune (Endpoint Manager)

Conditional Access & MFA

Microsoft 365 administration basics

PowerShell

Azure AD Connect

Troubleshooting

Communication

Documentation

On-call support

ServiceNow

Tools

ServiceNow

PowerShell

Job description

Role Summary

The Azure AD & Microsoft Intune Support Administrator provides operational and technical support for identity, access, and endpoint management services using Microsoft Entra ID (Azure AD) and Microsoft Intune. The role focuses on user access support, device management, policy enforcement, and incident resolution, ensuring secure and reliable day-to-day operations of Microsoft 365 services.

Key Responsibilities

• Create, manage, and support users, groups, and roles in Azure AD
• Support password resets, account lockouts, MFA issues, and sign-in failures
• Administer Multi-Factor Authentication (MFA) and assist users with MFA enrollment
• Support and monitor Conditional Access policies
• Manage Azure AD roles and assist with Privileged Identity Management (PIM) requests
• Handle SSO issues for SaaS and enterprise applications
• Support hybrid identity environments (Azure AD Connect / Cloud Sync)
• Review and investigate sign-in logs and audit logs
• Assist with access reviews and identity governance tasks

Microsoft Intune (Endpoint Support)

• Support device enrollment for Windows, iOS, Android, and macOS
• Troubleshoot Intune enrollment failures and compliance errors
• Deploy and troubleshoot:
• Configuration profiles
• Compliance policies
• Security policies
• Assist with application deployment issues (Win32, M365 Apps, Store Apps)
• Perform device actions (wipe, retire, reset, sync)

Security & Compliance Support

• Work with security teams to:
• Enforce Conditional Access
• Monitor device and identity security alerts
• Ensure compliance with company security standards
• Assist in identity- and device-related incident response

Operations & IT Service Management

• Provide L2/L3 support for Azure AD and Intune incidents
• Work on ServiceNow or similar ITSM tickets
• Follow ITIL incident, problem, and change management processes
• Create and maintain support documentation and SOPs
• Escalate complex issues to engineering or Microsoft Support
• Participate in change implementation and testing

Required Skills & Experience

Technical Skills

• Microsoft Intune (Endpoint Manager)
• Conditional Access & MFA
• Microsoft 365 administration basics
• PowerShell (basic troubleshooting and automation)
• Azure AD Connect (basic knowledge)

Soft Skills

• Strong troubleshooting and analytical skills
• Clear communication with end users and stakeholders
• Documentation and follow-up discipline
• Ability to work in shifts / on-call support (if required)

Experience Level

• 4–5 years in IT support, endpoint management, or identity support roles
• Hands-on experience in enterprise M365 environments

Preferred Certifications

• SC-300 – Identity and Access Administrator
• AZ-104 – Azure Administrator (basic knowledge)