Infrastructure Operations Manager

Techjays; Coimbatore District; Hybrid; INR 3,500,000 - 5,500,000; Full time

Benefits offered by this job

Competitive compensation

Medical insurance

Flexible PTO

Job summary

Techjays is building a managed operations team in India to support a US-based B2B SaaS CRM platform. The Manager – Infrastructure and Platform Operations will oversee day-to-day server, virtualization, storage, networking, and monitoring, ensuring high availability and uptime for production and non-production systems.

Based in Coimbatore or hybrid, you will lead the operations team, work with the data center provider, manage on-call schedules, incident response, runbooks, and automation efforts,

Qualifications

• 15+ years of infrastructure or systems operations experience.
• Led an operations team or managed services engagement for 3+ years.
• Strong hands-on experience with Windows Server, AD, VMware, and Linux.

Responsibilities

• Own day-to-day administration of production and non-production infrastructure (Windows/Linux, VMware, storage, networking).
• Set up monitoring, alerting, and dashboards; address issues proactively.
• Lead incident response and post-incident reviews; track corrective actions to closure.

Skills

English communication

Leadership

On-call readiness

Education

ITIL v4 Foundation

Tools

Windows Server

Active Directory

VMware vSphere

Linux

Networking

Job description

Techjays is an AI engineering and technology consulting firm headquartered in Menlo Park, California, with delivery teams in Coimbatore and Chennai, India.

We are setting up a managed operations team in India to support a US-based B2B SaaS CRM platform. The platform runs on physical servers in a colocation data center rather than on a public cloud such as AWS, Azure, or GCP.

The data center provider handles hardware break-fix support, while our team owns day-to-day operations, including infrastructure and platform administration, security and releases, and SQL Server databases.

As Manager – Infrastructure and Platform Operations, you will be responsible for maintaining the availability, stability, and health of the platform's infrastructure. You will oversee the day-to-day administration of servers, virtualization, storage, networking, and monitoring; manage incidents through root cause analysis and resolution; and serve as the primary operational contact for the client and the data center provider.

You will also lead the operations team supporting this engagement, with the Lead – Infrastructure Security and Release Operations reporting to you. Your responsibilities will include setting priorities, managing the on-call schedule, reporting on uptime and incidents, and ensuring operational processes and activities are properly documented.

Key Responsibilities

• Own the day-to-day administration of production and non-production infrastructure, including Windows and Linux servers, VMware virtualization, storage, and networking.
• Set up and maintain monitoring, alerting, and dashboards to identify and address issues proactively, before they affect customers.
• Lead incident response for infrastructure and platform issues, conduct post-incident reviews, and track corrective actions through to closure.
• Manage backups and disaster recovery, including regular restore testing and disaster recovery exercises.
• Coordinate with the colocation provider on hardware replacements, remote-hands requests, and planned power and network maintenance.
• Plan capacity for compute, storage, and network resources, and proactively track hardware and software licence renewals.
• Manage the on-call rotation, shift handovers, and weekly status reporting to the client.
• Maintain operational runbooks, architecture diagrams, asset inventories, and configuration records.
• Work closely with the Infrastructure Security and Release Operations Lead and the Database Administrator (DBA) on maintenance windows, upgrades, and cross-team changes.
• Identify opportunities to automate manual tasks and implement infrastructure as code where appropriate.

Must-Have Requirements

• 15+ years of experience in infrastructure or systems operations, including at least 3 years leading an operations team or managed services engagement.
• Strong hands-on experience with Windows Server, Active Directory, and VMware vSphere, along with working knowledge of Linux.
• Experience operating production systems in a colocation or on-premises data center environment.
• Strong understanding of networking concepts, including switching, routing, firewalls, load balancers, DNS, and TLS.
• Experience with monitoring tools such as Datadog, New Relic, PRTG, Zabbix, SolarWinds, or Prometheus/Grafana.
• Experience managing incidents, problems, and change management processes for production services.
• Willingness to work hours that overlap with US Pacific business hours and participate in an on-call rotation.
• Strong written and spoken English communication skills, with the ability to report to and collaborate with US-based client stakeholders.

Experience - 12+ Years

Location - Coimbatore / Hybrid

Joining - Immediate / Within 30 Days

Work Hours -Regular overlap with US Pacific (PST) business hours; on-call rotation

Nice-to-Have Qualifications

• ITIL v4 Foundation certification or an equivalent qualification.
• Experience with Ansible, Terraform, or similar infrastructure automation tools.
• Experience hosting .NET applications on IIS.
• Experience supporting multi-tenant SaaS products.

What We Offer

• Competitive compensation.
• Paid holidays and flexible paid time off.
• Medical insurance for self and family, with coverage of up to ₹4 lakhs per person.
• Casual dress code and a flexible working environment.
• Direct collaboration with US-based engineering teams on a production SaaS platform.