BU Head - Enterprise Infrastructure Services

Exceltek Inc; Chennai District; On-site; INR 3,000,000 - 7,500,000; Full time

Job summary

Exceltek Inc. is seeking an Infrastructure Delivery & Practice Head to lead end-to-end infrastructure service delivery across multiple clients.

This role drives growth, capability development, and profitability of the Infrastructure Practice while ensuring operational excellence, customer satisfaction, and alignment with organizational goals. The leader will oversee cloud, data centre, network, security, workplace, platform operations, and managed services engagements, driving governance,

Qualifications

• 18+ years of IT infrastructure experience.
• 8+ years in senior delivery leadership roles.
• Proven experience managing large-scale infrastructure operations and transformation programs.
• Experience managing multi-million-dollar managed services portfolios.

Responsibilities

• Own delivery of infrastructure managed services and transformation programs across client accounts.
• Ensure SLAs, KPIs, OLAs, and contractual commitments are met.
• Drive ITIL-based service management practices and governance forums.
• Oversee incident, problem, change, availability, and capacity management.
• Lead service transition activities for new engagements.

Skills

Delivery leadership

IT infrastructure

P&L management

Governance

Customer relationship

Education

Bachelor’s degree

Job description

Job Description:

The Infrastructure Delivery & Practice Head isresponsible for leading the end-to-end delivery of infrastructure servicesacross multiple clients while driving the growth, capability development, andprofitability of the Infrastructure Practice. The role ensures operationalexcellence, customer satisfaction, service quality, workforce development,innovation, and alignment with organizational goals.

This leadership position oversees infrastructure servicesacross cloud, data centre, network, security, workplace services, platformoperations, and managed services engagements

Service Delivery Management

• Own delivery of infrastructure managed servicesand transformation programs across multiple client accounts.
• Ensure adherence to SLAs, KPIs, OLAs, andcontractual commitments.
• Drive operational excellence through ITIL-basedservice management practices.
• Manage service reviews, governance forums, andexecutive stakeholder communications.
• Oversee incident, problem, change, availability,capacity, and continuity management processes.
• Ensure service quality, customer satisfaction,and continuous improvement.

Delivery Governance

• Establish delivery standards, methodologies, andoperational frameworks.
• Monitor delivery health, risks, escalations, andremediation plans.
• Manage P&L responsibility for infrastructuredelivery portfolios.
• Drive compliance with organizational policies,security standards, and regulatory requirements.
• Lead service transition activities for newengagements.

Customer Relationship Management

• Build trusted relationships with clientexecutives and key stakeholders.
• Act as executive escalation point fordelivery-related issues.
• Identify opportunities for service improvementsand value creation.
• Conduct Quarterly Business Reviews (QBRs) andstrategic planning sessions

Practice Development

• Define and execute the infrastructure practicevision and roadmap.
• Develop service offerings around: Cloud Services(Azure, AWS, GCP), Hybrid Infrastructure, Data Center Operations, NetworkServices, Cybersecurity Operations, Workplace Services, DevOps and PlatformEngineering, Infrastructure Automation
• Drive innovation and modernization initiatives.
• Establish best practices and reusableframeworks.

Business Development and Pre-sales

• Support sales teams in client pursuits andopportunities.
• Lead infrastructure solution architecture andpricing reviews.
• Participate in RFPs, RFIs, and proposaldevelopment.
• Present solutions to executive stakeholders andcustomers
• Drive account mining and cross-sellingopportunities.
• Support contract negotiations and commercialdiscussions

Operational discipline

• Own practice and delivery financial performance.
• Manage budgets, forecasting, and costoptimization initiatives.
• Ensure revenue realisation and marginimprovement.
• Monitor resource costs and productivity metrics.
• Drive operational efficiency through automationand standardisation.

Requirements

• Education:Bachelor’s degree in Computer Science, Information Technology,Engineering, or equivalent.
• Experience:18+ years of IT Infrastructure experience.
• 8+years in senior delivery leadership roles.
• Provenexperience managing large-scale infrastructure operations andtransformation programs.
• Experiencemanaging multi-million-dollar managed services portfolios.
• Strongexperience working with global delivery models Core Skills andCompetencies

Requirements: