Infra Tech Support Practitioner

Accenture PLC; New Town; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture PLC seeks an Infra Tech Support Practitioner to deliver L1–L2 technical support for infrastructure, systems and applications in production and development environments. The role is based at our Kolkata office, remotely or onsite, working with users/clients to diagnose issues and provide effective resolutions with a focus on service stability.

Requirements include 5 years of experience, 15 years of full-time education, and hands-on Ansible on Microsoft Azure.

Qualifications

• Must have hands-on experience with Ansible on Microsoft Azure.
• Experience automating infrastructure deployment and configuration management using Ansible in cloud environments.
• Strong understanding of Microsoft Azure services and integration with automation tools.

Responsibilities

• Provide L1–L2 technical support for infrastructure, systems and applications across production and development environments.
• Act as primary interface with users/clients to diagnose issues and deliver resolutions.
• Coordinate with cross-functional teams to ensure timely incident resolution and service requests.

Skills

Ansible on Microsoft Azure

Education

15 years full time education

Job description

Project Role

Infra Tech Support Practitioner

Project Role Description

Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills

Ansible on Microsoft Azure

Good to have skills

NA

Minimum Years of Experience

5 year(s)

Educational Qualification

15 years full time education

Summary

As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established operational procedures to maintain service reliability and quality, ensuring smooth functioning of infrastructure components, operating systems, network elements, and application platforms. Collaboration with various teams and adherence to defined processes are key aspects of daily activities, aimed at sustaining optimal service performance and user satisfaction.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.


• Responsible for team decisions.


• Engage with multiple teams and contribute on key decisions.


• Provide solutions to problems for their immediate team and across multiple teams.


• Coordinate with cross-functional teams to ensure timely resolution of incidents and service requests.


• Monitor infrastructure health and proactively identify potential issues to minimize downtime.


• Support junior team members by providing guidance and knowledge sharing to enhance team capabilities.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Ansible on Microsoft Azure.


• Experience in automating infrastructure deployment and configuration management using Ansible within cloud environments.


• Strong understanding of Microsoft Azure services and their integration with automation tools.


• Ability to troubleshoot and resolve issues related to infrastructure, operating systems, and network components.


• Familiarity with scripting and automation best practices to improve operational efficiency.


• Capability to work with monitoring tools and interpret system alerts to maintain service stability.

Additional Information

• The candidate should have minimum 5 years of experience in Ansible on Microsoft Azure.


• This position is based at our Kolkata office.


• A 15 years full time education is required.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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