Infra Tech Support Practitioner

Accenture in India; Kolkata District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Accenture in India is seeking an Infra Tech Support Practitioner for our Kolkata office. You will provide L1-L2 technical support for infrastructure, systems, and applications across production and development environments, both remotely and onsite, following defined operating models.

The role emphasizes diagnosing issues with users/clients, ensuring service stability, and collaborating with cross-functional teams.

Qualifications

• 5+ years of experience with Ansible on Microsoft Azure.
• Experience delivering L1-L2 technical support for infra, systems and apps.
• Ability to diagnose issues across networks, OS and platforms.

Responsibilities

• Provide L1-L2 infra support remotely and onsite in production and development environments.
• Act as interface with users/clients to diagnose issues and resolve them efficiently.
• Coordinate with teams to ensure timely incident resolution and maintain service quality.
• Monitor infrastructure health and prevent downtime through proactive actions.

Skills

Ansible

Microsoft Azure

Technical support

Education

15 years full time education

Tools

Azure

Job description

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1-L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Ansible on Microsoft Azure

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established operational procedures to maintain service reliability and quality, ensuring smooth functioning of infrastructure components, operating systems, network elements, and application platforms. Collaboration with various teams and adherence to defined processes are key aspects of daily activities, aimed at sustaining optimal service performance and user satisfaction.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with cross-functional teams to ensure timely resolution of incidents and service requests.
• Monitor infrastructure health and proactively identify potential issues to minimize downtime.
• Support junior team members by providing guidance and knowledge sharing to enhance team capabilities.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Ansible on Microsoft Azure.
• Experience in automating infrastructure deployment and configuration management using Ansible within cloud environments.
• Strong understanding of Microsoft Azure services and their integration with automation tools.
• Ability to troubleshoot and resolve issues related to infrastructure, operating systems, and network components.
• Familiarity with scripting and automation best practices to improve operational efficiency.
• Capability to work with monitoring tools and interpret system alerts to maintain service stability.

Additional Information

• The candidate should have minimum 5 years of experience in Ansible on Microsoft Azure.
• This position is based at our Kolkata office.
• A 15 years full time education is required.