Infra Tech Support Practitioner

Accenture PLC; Gurugram District; Hybrid; INR 900,000 - 1,400,000; Full time

Job summary

Accenture PLC in Gurugram is seeking an experienced Infra Tech Support Practitioner to provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models.

You will diagnose issues, ensure service stability, and collaborate with teams to resolve hardware and software problems across networks, servers, and cloud platforms while adhering to processes and delivering timely resolutions.

Qualifications

• Minimum 5 years of networking experience required.

Responsibilities

• The Cloud Network SME experienced in single or multi-cloud network in designing, implementing, and troubleshooting the cloud network especially Microsoft Azure.
• 10-12 years of relevant experience in networking domain in design, implementation, troubleshooting, monitoring, management of on-Prem and Cloud IAAS including routing , Azure networking, Network security, load balancer and various network monitoring tools.
• Should be able to play the SME/L3 role to resolve complex network issues
• Experienced in designing the firewall s highly available architecture, especially Palo Alto.
• Design and implement secure, scalable, and highly available Azure network architectures.
• Lead end-to-end cloud network design projects, including virtual networks (VNets), subnets, NSGs, UDRs, Azure Firewall, Application Gateway, ExpressRoute, and VPNs.
• Provide technical leadership, mentorship, and guidance to network and cloud engineers.
• Participate in cloud assessments, cost optimization, and capacity planning.

Skills

Cloud Network Operations

DevOps

Education

Btech or Equivalent

15 years full time education

Tools

Palo Alto Networks Firewalls

Job description

Project Role

Infra Tech Support Practitioner

Project Role Description

Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills

Cloud Network Operations

Good to have skills

DevOps, Palo Alto Networks Firewalls

Minimum 5 year(s) of experience is required

Educational Qualification

15 years full time education

Summary

As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that configured services operate smoothly across multiple platforms. You will be responsible for troubleshooting hardware and software problems, implementing technology solutions, and providing support for server and network areas, all while adhering to defined operating models and processes. Your role will require both remote and onsite support, ensuring that all systems function optimally and efficiently.

Key Responsibilities

• The Cloud Network SME experienced in single or multi-cloud network in designing, implementing, and troubleshooting the cloud network especially Microsoft Azure.
• 10-12 years of relevant experience in networking domain in design, implementation, troubleshooting, monitoring, management of on-Prem and Cloud IAAS including routing , Azure networking, Network security, load balancer and various network monitoring tools.
• Should be able to play the SME/L3 role to resolve complex network issues
• Experienced in designing the firewall s highly available architecture, especially Palo Alto.
• Design and implement secure, scalable, and highly available Azure network architectures.
• Lead end-to-end cloud network design projects, including virtual networks (VNets), subnets, NSGs, UDRs, Azure Firewall, Application Gateway, ExpressRoute, and VPNs.
• Provide technical leadership, mentorship, and guidance to network and cloud engineers.
• Participate in cloud assessments, cost optimization, and capacity planning.

Technical Experience

• Experienced in Azure public cloud network technologies like VPN, Azure Express route, VNETs, NSGs
• Strong knowledge of network security technologies like - Palo Alto, F5 LBs, LTMs
• Experienced in designing the firewall s highly available architecture, especially Palo Alto, implementation & troubleshooting exposure.
• Strong BGP Routing and switching, VPN Technologies skills with very strong hold of - Arista 7k, Cisco 9k, ASRs and CSRs.
• Expert in IPsec VPN, Global Protect VPN.
• Strong knowledge of Aviatrix deployment and design best practices in single or multi-cloud environments.
• Good to have DevOps skill sets.

Education Qualification

Btech or Equivalent

Professional Attributes

• A process-oriented individual, with strong interpersonal skills, who has the flexibility to thrive in a fast-paced, dynamic organization.
• Able to lead the discussion and front end during the complex discussion.
• Must be able to work a flexible schedule, including overtime and after hours.
• 15 years full time education

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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