Infra support and Cloud Support Engineer

Hyrix; Navi Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Hyrix is hiring an IT Infrastructure & Cloud Support Engineer in Navi Mumbai (Vashi) to independently manage cloud infrastructure, servers, IT systems, hardware, networking, and cybersecurity-related issues. Face-to-face interview process with two rounds is mentioned.

The role covers Windows/Linux server administration, Active Directory, DNS/DHCP, virtualization, backup, DR, and cybersecurity, with 24x7 monitoring and documentation responsibilities.

Qualifications

• 3-6 years in IT Infrastructure / Cloud Support
• Experience with Windows Server and Linux environments
• Experience handling enterprise client escalations

Responsibilities

• Manage and troubleshoot Windows Server and Linux environments
• Handle Active Directory, DNS, DHCP, and Group Policies
• Monitor server health, uptime, and performance
• Troubleshoot virtualization platforms like VMware/Hyper-V
• Perform backup and disaster recovery operations
• Manage cloud infrastructure and basic AWS/Azure knowledge
• Troubleshoot cloud connectivity, VPN configurations, and security groups
• Configure and diagnose firewall and internet connectivity issues
• Provide L1/L2 IT support and incident response
• Maintain technical documentation and SOPs

Job description

Urgent Hiring: IT & Infrastructure Support Executive Location: Vashi Company Website: https://vcnow.in/ Interview mode- Face to face ( 2 rounds) We are looking for an experienced IT Infrastructure & Cloud Support Engineer. who can independently manage and troubleshoot cloud infrastructure, servers, IT systems, hardware, networking, and cybersecurity-related issues. The candidate should be capable of handling critical escalations, diagnosing complex technical problems, and supporting enterprise IT and collaboration environments.

Key Responsibilities

• Infrastructure & Server Management
• Manage and troubleshoot Windows Server and Linux environments
• Handle Active Directory, DNS, DHCP, Group Policies
• Monitor server health, uptime, and performance
• Troubleshoot virtualization platforms like VMware / Hyper-V
• Perform backup and disaster recovery operations
• Cloud Infrastructure
• Basic to intermediate knowledge of AWS / Azure / Google Cloud
• Manage EC2/VM instances, storage, snapshots, firewall/security groups
• Troubleshoot cloud connectivity and deployment issues
• Knowledge of cloud networking and VPN configurations
• Networking
• Troubleshoot LAN/WAN, VLAN, VPN, WiFi, routing, switching
• Configure and diagnose firewall and internet connectivity issues
• Understanding of SIP, VoIP, and video conferencing networks is preferred
• IT Hardware & End User Support
• Diagnose desktop/laptop hardware issues
• Troubleshoot printers, peripherals, docking stations, conferencing systems
• Support Windows, macOS, and basic Linux systems
• Handle L1/L2 escalations independently
• Cybersecurity
• Understanding of cybersecurity best practices
• Endpoint protection and antivirus management
• Patch management and vulnerability awareness
• Knowledge of MFA, access control, and security hardening
• Ability to identify suspicious activity and perform initial investigation
• Monitoring & Documentation
• Maintain technical documentation and SOPs
• Use monitoring tools for infrastructure health
• Prepare incident reports and RCA documentation

Required Skills

• Windows Server Administration
• Basic Linux Administration
• Cloud Platforms (AWS/Azure)
• Networking Fundamentals
• Hardware Troubleshooting
• Microsoft 365 Administration
• Firewall & VPN Basics
• Remote Troubleshooting
• VMware / Hyper-V
• Cybersecurity Tools
• SIP / VoIP / VC Infrastructure
• Scripting knowledge (PowerShell/Bash)

Experience

• 3-6 Years experience in IT Infrastructure / Cloud Support
• Experience handling enterprise clients and escalations