Information Technology Technician

cw-hire-sandbox-test; East Godavari; On-site; INR 167,000 - 279,000; Part time

Job summary

cw-hire-sandbox-test in India is seeking a part-time on-site IT Technician based in East Godavari to support daily IT operations and assist end users with hardware and software issues.

You will diagnose and resolve problems, install and configure workstations and peripherals, monitor basic network connectivity, document incidents and resolutions, and contribute to user training, asset inventory, and routine backups in line with company policies.

Qualifications

• Core Information Technology knowledge across hardware, OS, and basic networking.
• Troubleshooting and technical support skills to diagnose and document IT issues.
• Strong customer service and communication skills for end users.
• Training and user-assistance capabilities for common tools and systems.
• Familiarity with IT ticketing systems and cybersecurity awareness.
• Experience with Windows and common business applications.
• Diploma or degree in IT/CS or related field, or equivalent experience preferred.

Responsibilities

• Diagnose and resolve hardware and software issues on workstations.
• Install and configure workstations and peripherals.
• Monitor basic network connectivity.
• Provide front-line IT support to employees and document incidents.
• Escalate complex issues as needed and follow up resolutions.
• Assist with user training and maintain IT asset inventory.
• Support routine backups and software updates.

Skills

IT knowledge

Troubleshooting

Customer service

Training

Ticketing systems

Cybersecurity awareness

Windows & apps

Education

Diploma/degree in IT or CS

Job description

Company Description

cw-hire-sandbox-test is an emerging organization focused on building reliable, efficient, and secure technology environments for its clients and internal teams. The company values practical problem-solving, responsive support, and continuous improvement in its IT operations. Team members are encouraged to contribute ideas, collaborate across functions, and develop their skills through real-world technical challenges. The work environment emphasizes professionalism, respect, and equal opportunities for all employees, regardless of background. This role offers the chance to support critical technology services while working closely with end users in East Godavari.

Role Description

The Information Technology Technician is a part-time, on-site role based in East Godavari, responsible for supporting daily IT operations and user needs. Typical tasks include diagnosing and resolving hardware and software issues, installing and configuring workstations and peripherals, and monitoring basic network connectivity. The technician will provide front-line technical support to employees, document incidents and resolutions, and elevate complex issues as needed. Additional responsibilities may include assisting with user training on common applications, maintaining inventory of IT assets, and supporting routine backups and updates. The role requires consistent on-site presence, clear communication with non-technical users, and adherence to company policies and security practices.

Qualifications

• Candidates should possess core Information Technology knowledge, including hardware, operating systems, and basic networking concepts.
• Candidates should possess troubleshooting and technical support skills to diagnose, resolve, and document IT issues efficiently.
• Candidates should possess strong customer service and communication skills to interact effectively with end users and stakeholders.
• Candidates should possess training and user-assistance skills to guide individuals on common tools, systems, and best practices.
• Additional beneficial qualifications include familiarity with IT ticketing systems, basic cybersecurity awareness, and experience with Windows and common business applications.
• A relevant diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is preferred.
• Ability to work on-site in East Godavari, manage part-time schedules, and maintain a detail-oriented, organized approach to tasks.