Information Technology System Administrator

KGOC Global; Ludhiana; On-site; INR 700,000 - 1,100,000; Full time

Job summary

KGOC Global in Ludhiana is seeking an experienced Assistant System Administrator (IT Helpdesk) to manage day-to-day IT support, desktop troubleshooting, networking, hardware, and IT infrastructure activities.

You will provide desktop and IT helpdesk support, troubleshoot Windows OS and MS Office, assist in network connectivity, manage Windows Server and Active Directory, and support security measures with patch management and antivirus.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 6+ years of IT support/system administration experience.
• Hands-on with Windows OS, MS Office, and hardware troubleshooting.
• Knowledge of Windows Server, Active Directory, Antivirus, NAS, and Firewalls.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide desktop and IT helpdesk support to users.
• Troubleshoot Windows OS, MS Office, hardware, printers, and related issues.
• Handle basic networking troubleshooting including LAN/WAN and switches.
• Support Windows Server and Active Directory environments.
• Assist in patch management, antivirus servers, NAS, and firewall maintenance.
• Coordinate with vendors for IT hardware/software issues.
• Maintain documentation of IT assets and incidents.
• Manage IT requests and user support tickets within timelines.
• Support new IT infrastructure implementations and configurations.
• Install and troubleshoot software applications used by business teams.

Skills

Desktop support

Windows troubleshooting

Networking basics

Active Directory

MS Office expertise

IT security awareness

Education

Bachelor's Degree in CS/IT

Tools

Windows Server

Antivirus

Patch management

NAS

Firewall

Job description

Department: IT Infra

Job Summary

We are looking for an experienced Assistant System Administrator (IT Helpdesk) to manage day-to-day IT support, desktop troubleshooting, networking, hardware, system administration, and IT infrastructure activities.

Key Responsibilities

• Provide desktop and IT helpdesk support to users.


• Troubleshoot Windows OS, MS Office, hardware, printers, and other IT-related issues.


• Handle basic networking troubleshooting, including LAN/WAN, switches, connectivity, and related issues.


• Provide support for Windows Server and Active Directory.


• Assist in managing Antivirus Servers, Patch Management, NAS, and Firewall.


• Support implementation and maintenance of IT security measures.


• Handle IT requests, incidents, and user support tickets within defined timelines.


• Support new IT infrastructure implementations, installations, and configurations.


• Install, configure, and troubleshoot design/software applications used by business teams.


• Coordinate with vendors and service providers for IT hardware, software, and infrastructure-related issues.


• Maintain proper documentation of IT assets, configurations, requests, and troubleshooting activities.

Must Have

• Bachelor’s Degree in Computer Science, IT, or a related field.


• 6+ years of relevant experience in IT Support / System Administration / IT Infrastructure.


• Hands-on experience in Windows, MS Office, desktop support, networking, and hardware troubleshooting.


• Basic knowledge of Windows Server, Active Directory, Antivirus, Patch Management, NAS, Firewall, and IT Security.


• Good troubleshooting and problem-solving skills.


• Strong communication and user-handling skills.