Information Technology Support Engineer

Zyntechs Infosec; Durg; On-site; INR 260,000 - 380,000; Full time

Job summary

Zyntechs Infosec in Durg, India, is seeking an IT Support Engineer for a full-time on-site role to keep end-user systems running smoothly. You will diagnose hardware, software, and network issues, manage help desk tickets, perform routine system checks, and assist with user onboarding and access control.

The position requires strong troubleshooting, documentation, and teamwork with local IT staff to ensure security and uptime.

Qualifications

• Experience with Windows and/or Linux operating systems.
• Strong troubleshooting and ticket management skills.
• Familiarity with basic networking (TCP/IP, LAN/WAN).
• Diploma or degree in Information Technology or Computer Science; vendor certs are a plus.

Responsibilities

• Resolve end-user hardware, software, and network issues on-site.
• Manage help desk tickets and document resolutions.
• Support onboarding and access management for new users.
• Coordinate with senior IT staff for infrastructure upkeep.
• Maintain knowledge base articles and monitor systems to prevent downtime.

Skills

Technical Support

Help Desk

System Administration

Windows

Linux

Networking

Documentation

Communication

Education

Diploma or degree in Information Technology or Computer Science

Tools

CompTIA A+

Network+

Job description

Company Description Zyntechs Infosec is a premier IT and cybersecurity solutions provider focused on building robust, scalable, and secure technology infrastructures for businesses. The company delivers comprehensive IT services tailored to the needs of modern enterprises, supporting seamless operations and strong digital resilience. With over 15 years of industry experience, its certified professionals offer expertise in network security, IT automation, CCTV surveillance, and enterprise infrastructure management. Zyntechs Infosec is committed to implementing solutions that address complex IT challenges while driving measurable business value for clients.
Role Description The Information Technology Support Engineer is a full-time, on-site role based in Durg. This position is responsible for providing day-to-day technical support to end users, including diagnosing and resolving hardware, software, and network issues. The role involves managing help desk tickets, performing system checks, maintaining workstations and peripherals, and assisting with user onboarding and access management. The engineer will support system administration tasks, ensure adherence to security and compliance standards, and coordinate with senior IT staff on infrastructure maintenance and upgrades. The role also includes documenting issues and resolutions, contributing to knowledge base articles, and proactively monitoring systems to prevent downtime.
Qualifications

• Candidates should possess strong Technical Support and Help Desk Support skills to respond to user issues, manage tickets, and provide timely resolutions.
• Candidates should possess Information Technology and System Administration skills to maintain systems, manage user accounts, and support infrastructure operations.
• Candidates should possess solid Troubleshooting skills to diagnose hardware, software, and network problems and implement effective solutions.
• Relevant experience with Windows and/or Linux operating systems, basic networking (TCP/IP, LAN/WAN, Wi-Fi), and common office productivity tools.
• Strong communication skills, customer-focused mindset, and the ability to work collaboratively with cross-functional teams on-site in Durg.
• Ability to prioritize tasks, follow documented procedures, and maintain accurate technical records and documentation.
• Diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Certifications such as CompTIA A+, Network+, or similar vendor certifications are an advantage.