Information Technology Support Engineer

CBY Services Pvt. ltd; Cuttack; On-site; INR 250,000 - 450,000; Full time

Job summary

CBY Services Pvt. ltd in Salepur is seeking an IT Support Engineer to provide day-to-day technical support for end users, resolving hardware, software, and network issues.

The role includes handling tickets via the help desk, assisting with system administration tasks, and collaborating with the IT team to maintain a secure, up-to-date environment. On-site work with strong troubleshooting and customer service skills is required.

Qualifications

• Experience in IT support or service desk roles, preferably in managed services or enterprise environments.
• Proficiency with Windows and/or Linux operating systems and basic networking concepts.
• Strong troubleshooting skills for hardware, software, and network problems.
• Good communication and customer service skills for on-site support.

Responsibilities

• Provide day-to-day technical support for end users and resolve hardware, software, and network issues.
• Manage tickets through the help desk system and escalate complex incidents when needed.
• Perform routine system administration tasks such as user account management and software updates.
• Collaborate with IT team to maintain a stable and secure environment and document solutions.

Skills

Technical Support

Help Desk

System Administration

Troubleshooting

Communication Skills

IT Service Desk

Windows/Linux

Networking Concepts

Job description

Company Description

CBY Services is a next-generation IT services partner that helps enterprises and global capability centers build secure, scalable, and high-performance technology environments. The organization empowers clients with modern infrastructure, hybrid-cloud adoption, cybersecurity resilience, and intelligent automation to drive measurable business outcomes. CBY Services provides a broad range of solutions, including datacenter deployment and modernization, cloud enablement, backup and data protection, ITSM and AIOps-driven operations, and 24/7 managed services and support. The company serves a diverse set of industries such as BFSI, retail, manufacturing, and high-growth businesses, with a strong focus on uptime, performance, and customer experience. Its certified expert team leverages rapid deployment frameworks and deep domain expertise in operational efficiency and automation.

Role Description

This is a full-time, on-site Information Technology Support Engineer role based in Salepur. The IT Support Engineer will provide day-to-day technical support for end users, including diagnosing and resolving hardware, software, and network issues. Responsibilities include managing tickets through the help desk system, escalating complex incidents when needed, and ensuring timely resolution in line with service level agreements. The role will involve routine system administration tasks such as user account management, basic server and network checks, software installations, and updates. The IT Support Engineer will collaborate with other IT team members to maintain a stable and secure environment, support workplace modernization initiatives, and document solutions and procedures for continuous improvement.

Qualifications

• Candidates should possess strong Technical Support and Help Desk Support skills for resolving end-user issues and managing incident tickets.
• Candidates should possess solid Information Technology and System Administration skills for managing user accounts, devices, and basic infrastructure tasks.
• Candidates should possess advanced Troubleshooting skills for diagnosing hardware, software, and network problems and implementing effective solutions.
• Candidates should possess good communication and customer service skills to support users clearly and professionally in an on-site environment.
• Relevant experience in IT support or service desk roles, preferably in managed services or enterprise environments.
• Exposure to Windows and/or Linux operating systems, basic networking concepts, and common productivity tools.
• Industry certifications such as CompTIA A+, Network+, or equivalent are beneficial.
• Ability to work independently, prioritize tasks, and follow structured IT processes and documentation.