Information Technology Specialist

Salesblox; India; Remote; INR 600,000 - 900,000; Full time

Job summary

Salesblox is seeking an Information Technology Specialist to help maintain the systems and technology that support our team and product, working remotely from India for a UK-based company.

You will set up devices, troubleshoot issues, manage accounts and security, support Microsoft 365 or Google Workspace, and help ensure reliable, secure access across the organization. This role emphasizes practical IT improvements and strong communication with remote colleagues.

Qualifications

• Experience in IT support, systems administration or a similar role.
• Strong troubleshooting skills across computers, software and online services.
• Familiarity with account administration, user permissions and security practices.
• Confidence supporting remote users through clear instructions.
• Good written and spoken English.
• Strong organisation and careful record-keeping.
• A reliable remote-working setup and the ability to overlap with UK business hours.
• Experience with SaaS tools, cloud platforms, endpoint management, networking or cybersecurity would be helpful.
• Relevant certifications are welcome, but practical experience matters most.

Responsibilities

• Setting up and maintaining laptops, software accounts and user access.
• Troubleshooting everyday hardware, software and connectivity issues.
• Supporting the team with Microsoft 365 or Google Workspace and other business tools.
• Managing user permissions and helping maintain secure access to company systems.
• Keeping records of devices, accounts, licences and support requests.
• Helping the team follow good practices for passwords, data handling and security.
• Coordinating with external IT or software providers when needed.
• Identifying recurring issues and suggesting practical improvements.
• Supporting basic cloud, network and application administration as required.

Skills

IT support

Systems administration

Troubleshooting

Security practices

Remote user support

Record-keeping

English communication

Remote-working setup

Tools

SaaS tools

Cloud platforms

Endpoint management

Networking

Cybersecurity

Job description

Salesblox is a platform that brings AI call scoring, coaching workflows and performance insights together. We’re looking for an Information Technology Specialist to help maintain the systems and technology that support our team and product.

What You’ll Be Doing

• Setting up and maintaining laptops, software accounts and user access.
• Troubleshooting everyday hardware, software and connectivity issues.
• Supporting the team with Microsoft 365 or Google Workspace and other business tools.
• Managing user permissions and helping maintain secure access to company systems.
• Keeping records of devices, accounts, licences and support requests.
• Helping the team follow good practices for passwords, data handling and security.
• Coordinating with external IT or software providers when needed.
• Identifying recurring issues and suggesting practical improvements.
• Supporting basic cloud, network and application administration as required.

What We’re Looking For

You’ll be a reliable problem-solver who can explain technical issues clearly and support people working remotely.

You’ll need:

• Experience in IT support, systems administration or a similar role.
• Strong troubleshooting skills across computers, software and online services.
• Familiarity with account administration, user permissions and security practices.
• Confidence supporting remote users through clear instructions.
• Good written and spoken English.
• Strong organisation and careful record-keeping.
• A reliable remote-working setup and the ability to overlap with UK business hours.

Experience with SaaS tools, cloud platforms, endpoint management, networking or cybersecurity would be helpful. Relevant certifications are welcome, but practical experience matters most.

Why Salesblox?

• Work remotely from India with a UK-based company.
• Help build reliable, secure ways of working as Salesblox grows.
• Work directly with company leadership.
• Take ownership of practical technology improvements across the business.