Customer Service Technical Support

Salesblox; India; Remote; INR 402,000 - 670,000; Full time

Benefits offered by this job

Work remotely from India

Collaboration with leadership and the‑

Product Team

Job summary

Salesblox is seeking a Technical Customer Support Specialist to guide customers through the AI-powered platform, troubleshoot issues and relay clear feedback to the product team.

You will respond to customer questions by email, chat or support platform, assist with onboarding and everyday platform use, and document technical problems for quick resolution.

This remote role offers salary up to ₹60,000 per month, depending on experience.

Qualifications

• Experience in customer support, technical support or a similar customer-facing role.
• Strong written and spoken English.
• Confidence troubleshooting websites or software applications.
• A patient, practical approach to explaining technical steps.
• Good organisation and the ability to manage several customer requests.
• Careful attention to detail when recording issues and following them through.
• A reliable setup for working remotely from India.

Responsibilities

• Responding to customer questions by email, chat or support platform.
• Helping customers with account setup, onboarding and everyday platform use.
• Troubleshooting issues with logins, call uploads, analysis, reports and integrations.
• Gathering the details needed to understand and reproduce technical problems.
• Escalating bugs and complex issues to the product or engineering team.
• Keeping customers updated while their issues are being resolved.
• Recording support cases and identifying recurring customer problems.
• Helping create and improve support guides, FAQs and onboarding materials.

Skills

Customer support

English

Troubleshooting

Remote work

Job description

Help customers get the most from a platform that brings AI call scoring, coaching and sales performance insights together.

We’re looking for a Technical Customer Support Specialist to guide customers through the Salesblox platform, troubleshoot issues and share clear feedback with our product team.

What You’ll Be Doing

• Responding to customer questions by email, chat or support platform.
• Helping customers with account setup, onboarding and everyday platform use.
• Troubleshooting issues with logins, call uploads, analysis, reports and integrations.
• Gathering the details needed to understand and reproduce technical problems.
• Escalating bugs and complex issues to the product or engineering team.
• Keeping customers updated while their issues are being resolved.
• Recording support cases and identifying recurring customer problems.
• Helping create and improve support guides, FAQs and onboarding materials.

What We’re Looking For

You’ll be a clear communicator who enjoys solving problems and helping people use technology confidently.

You’ll need:

• Experience in customer support, technical support or a similar customer-facing role.
• Strong written and spoken English.
• Confidence troubleshooting websites or software applications.
• A patient, practical approach to explaining technical steps.
• Good organisation and the ability to manage several customer requests.
• Careful attention to detail when recording issues and following them through.
• A reliable setup for working remotely from India.

Why Salesblox?

• Work remotely from India.
• Collaborate with company leadership and the product team.
• Help shape how customers experience a growing AI-powered platform.
• Build your skills in SaaS support and AI-enabled sales technology.
• Salary up to ₹60,000 per month, depending on experience.

Ready to Get Started?

If you enjoy helping customers, solving technical problems and making software easier to use, we’d like to hear from you.