Business Support Specialist

IQ-EQ

Hyderabad

Hybrid

INR 500,000 - 800,000

Full time

14 days+

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Benefits offered by this job

Competitive financial packages

Pension Scheme

Medical insurance & life assurance

Discounted gym memberships

Flexible working arrangements

Support and development opportunities

Job summary

A leading Investor Services group is looking for a Business Support Specialist in Hyderabad. The role involves designing checklists, streamlining workflows, and supporting global operational teams. Applicants should have over 3 years of experience in application support, strong problem-solving skills, and proficiency in software tools. The company offers competitive remuneration, a good work-life balance, and a commitment to sustainable practices, ensuring ongoing professional development and a collaborative environment.

Qualifications

Over 3 years of experience in application support or implementation.
Proficient in managing and deploying technical solutions.
Thrives in high-pressure environments with proactive attitude.

Responsibilities

Design and maintain checklists for planning and resource management.
Streamline workflows and improve operational efficiency.
Support global operational teams and uphold consistent standards.
Prepare and maintain documentation such as test scripts and user manuals, ensuring clarity and quality.
Investigate operational issues and identify improvement opportunities.

Skills

Application support

Interpersonal communication

Analytical skills

Problem-solving

Proficiency in Excel, Word, PowerPoint, Visio

Agile methodologies

Analytical thinking

Tools

Azure Dev Ops

Job description

Join to apply for the Business Support Specialist role at IQ‑EQ.

IQ‑EQ is a leading Investor Services group offering end‑to‑end services in administration, accounting, reporting, regulatory and compliance for the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top‑15 private equity firms.

Our services are underpinned by a Group‑wide commitment to ESG and best‑in‑class technology, including a global data platform and innovative proprietary tools supported by in‑house experts. Above all, what makes us different is our people – operating as trusted partners to our clients we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

What you’ll do

Design, update and maintain checklists – a core module of our group‑wide planning and resource management solution – while supporting platform set‑up to meet diverse international requirements.
Streamline cross‑country workflows by contributing to enhancements in our end‑to‑end solution, improving team interactions and operational efficiency.
Support global operational teams in daily platform use, collaborating with end‑users, IT and project teams to uphold consistent standards across jurisdictions.
Prepare and maintain documentation such as test scripts and user manuals, ensuring clarity, quality and timely delivery aligned with product standards.
Investigate operational issues and analyze root causes, identifying business improvement opportunities and assisting with system data updates and potential new developments.

What we offer

Comprehensive remuneration: competitive financial packages based upon market rates for your role, proportionate to your qualifications, level of experience and skills profile.
Pension Scheme: generous employer contribution with the ability to increase employee contributions.
Wellbeing: additional social benefits such as medical insurance & life assurance, discounted gym memberships and the opportunity to engage with our local community via sports activities, charity programmes & environmental initiatives.
Flexible working: we recognise the value of working flexibly and enable our employees to enjoy an excellent work‑life blend.
Support and development: we will ensure you have the right training, tools and development plan to grow and improve your skills every day.

Qualifications

About you

Over 3 years of experience in application support or implementation, demonstrating a strong foundation in managing and deploying technical solutions.
Excellent in organisation, prioritisation and interpersonal communication, confidently engaging with stakeholders across all levels—including subject matter experts, managers, customers and suppliers.
Thrives in high‑pressure environments, showing a proactive, “can‑do” attitude, ability to meet tight deadlines and talent for self‑management and initiative.
Experience in dynamic, global firms, particularly within Financial Services, Private Equity or Investor Services, and comfortable navigating fast‑paced, evolving settings with distributed teams.
Strong analytical and problem‑solving skills, proficient in Excel, Word, PowerPoint and Visio, can draft detailed mock‑ups/specifications and has hands‑on experience with Agile methodologies.

Desired Criteria

Familiar with applying standards, practices and assessments relevant to product development.
A quick learner eager and proactive to support the business and become a subject matter expert.
Knowledge of Azure Dev Ops is beneficial but not essential.

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

Sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining long‑term relationships with all stakeholders – including our employees, clients and local communities – while also reducing our impact on the natural environment.

We are committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity and Inclusion steering committee. Our learning and development programmes and systems enable us to invest in growing our employees’ careers, and our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our client’s sustainability and success leads to our sustainability and success.

Job Details