IND Analyst II - Wealth - PA Operations

Aon; Gurugram District; Hybrid; INR 700,000 - 900,000; Full time

Job summary

Aon is seeking an IND Analyst II – Wealth – PA Operations in Bangalore. The role requires 2–3 years of relevant experience and a graduate degree (excluding technical graduates). It is a full-time, hybrid position with a shift from 12 PM to 9 PM and facilities including cab service.

The incumbent will administer benefit schemes for employees, respond to queries, and ensure delivery against client SLAs while maintaining regulatory compliance and quality standards.

Qualifications

• Team player with ability to meet tight deadlines.
• Strong communication skills, both verbal and written.
• High attention to detail and commitment to quality.
• Good understanding of Word and Excel.
• Flexible as per business requirements.

Responsibilities

• Accurately processing transactions and queries by following standard procedures and meeting deadlines.
• Following client/member specific requirements to meet client needs.
• Applying team processes and procedures in daily work.
• Achieving team and individual targets (KPIs, SLAs, quality targets).
• Reviewing and updating procedures and documentation.
• Participating in trainings and supporting smooth workflow transitions.
• Supporting teammates and mentoring less experienced colleagues.

Skills

Team player

Strong communication

Attention to detail

Word and Excel

Flexibility

Education

Graduate

Job description

Job Title: IND Analyst II – Wealth – PA Operations

Solution Line: Wealth

Position type: Full Time

Work Location: Bangalore

Working style: Hybrid

Cab Facility: Yes

Shift Time: 12PM to 9PM

People Manager role: No

Required Education And Certifications Critical For The Role: Graduate (Except technical graduates)

Required Years Of Experience: 2-3 years of relevant experience

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

Information About The Business

Wealth Services business is an integral part of our Retirement & Investment practice. The goal of the Business is to provide industry‑leading pensions administration services to our integrated Retirement Solutions clients. Our client base covers a broad range of industries, including banks, consulting companies, consumer goods and financial services.

General Description Of Role

Colleague will primarily be responsible for administering benefit schemes for the employees of our clients while meeting and exceeding client Service Level Agreements. The colleague is responsible for processing all steps on member activity and responding to queries from members, providers and clients and producing letters and documentation. The colleague is responsible for developing understanding of defined benefit & contribution schemes, identify opportunities for knowledge enhancement and deliver to standards of quality and timeliness.

Job Responsibilities

• Accurately processing transactions and queries by following standard procedures correctly and meeting agreed deadlines.
• Following client/member specific requirements to meet client needs.
• Applying the processes and procedures of the team in daily work.
• Achieving team and individual targets (KPIs, SLAs, quality targets).
• Reviewing and updating procedures and documentation.
• Active participation in trainings and supporting team in smooth transition of work.
• Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues).
• Maintaining required levels of technical knowledge and behavioral standards, especially all regulatory and statutory requirements.
• Building strong relationships within team and onshore stakeholders.
• Communicating with relevant parties using the appropriate communication channel and language.
• Performing additional tasks as requested by your manager.

Skills/Competencies Required

• Team player, who can work to tight deadlines.
• Strong communication skills, both verbal and written.
• Strong attention to detail and commitment to provide ongoing quality.
• Good understanding of Word and Excel.
• Flexible as per the business requirement.

How We Support Our Colleagues

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it! Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.