INC030: Apprentice, Air Operations

FedEx; Bengaluru; On-site; INR 134,000 - 246,000; Full time

Job summary

FedEx Logistics invites applications for an Air Operations Apprentice to support day-to-day air freight operations under supervision, ensuring timely execution and accurate documentation.

You will assist in bookings, data entry in E-Trans/Galaxy, MAWB/HAWB preparation, and coordination with shippers, airlines and ground handlers.

The role emphasizes English and local language communication, attention to detail, and independent work in a fast-paced logistics environment in Bengaluru.

Qualifications

• General graduate or diploma in logistics management preferable.
• Good command of written and spoken English and local language.
• Hardworking and able to work independently.
• Detail-oriented with good communication skills.

Responsibilities

• Follow SOPs for air operations.
• Verify and process air shipment documents from shippers, airlines, CHAs, and service providers.
• Coordinate with shippers, consignees, airlines, CHAs and internal teams for cargo movement.
• Assist with airline bookings, space confirmations and carting instructions.
• Support creation of MAWB/HAWB and data updates in E-Trans/Galaxy.
• Assist in regulatory document preparation and submission.
• Support cargo acceptance, screening, gate-in, and handover with airlines and ground handlers.
• Assist vendor coordination and sharing cost details with FINOPS.
• Support shipment tracking, customer communication and DSR preparation.
• Assist AR follow-ups as required.
• Support completion of CSM checklists, KRAs, and departmental reports.
• Perform basic data entry and reporting as assigned.

Skills

Communication

Attention to detail

Independent

Education

General graduate or diploma holder in Logistics Management

Job description

The Air Operations Apprentice will support day-to-day air freight operations under supervision, ensuring timely execution, documentation accuracy, and service reliability

PRINCIPLE DUTIES, AND RESPONSIBILITIES

• Assist in following standard operating procedures (SOPs) for air operations.
• Support verification and processing of air shipment documents from shippers, airlines, CHAs, and service providers.
• Coordinate with shippers, consignees, airlines, CHAs, transporters, overseas offices, and internal teams for smooth cargo movement.
• Assist with airline bookings, space confirmations, and carting instructions under guidance.
• Support job creation and data updates in E-Trans/Galaxy (HAWB details, flight schedules, milestones, document uploads).
• Assist in preparation and submission of MAWB/HAWB, pre-alerts, and required regulatory documents.
• Support follow-ups for cargo acceptance, screening, gate-in, and handover with airlines and ground handlers.
• Assist in vendor coordination and sharing cost details with FINOPS for processing.
• Support shipment tracking, customer communication, DSR preparation, and query resolution.
• Assist with AR follow-ups as required.
• Support completion of CSM checklists, KRAs, and departmental reports.
• Perform basic data entry and reporting activities as assigned.

JOB SPECIFICATIONS FOR SUCCESSFUL PERFORMANCE

Academic

• General Graduate or Diploma holder in Logistics Management is preferable

Experience & knowledge

• Good command of written and spoken English, local language

Attribute

• Hardworking, able to work independently
• Detail-oriented
• Good communication skills

The Company

FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

The Philosophy

People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.

The Culture

We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

The Mission

We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.

We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!