INC016: Sr. Agent, Supply Chain Operations

FedEx Logistics; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

FedEx Logistics seeks a Senior Agent- Transportation to manage and coordinate transportation operations within our Supply Chain and 3PL framework in India. You will ensure timely, cost-effective movement of goods through transportation partners and logistics service providers.

The role requires 5–7 years of hands-on experience in transportation, 3PL operations, and vendor management, with strong knowledge of ERP/TMS systems and MS Excel.

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Operations, Business Administration, or a related field.
• 5–7 years of relevant experience in transportation, logistics, supply chain, distribution, or 3PL operations.
• Experience with 3PL/contract logistics companies and transportation vendors in India.
• Strong understanding of transportation and distribution operations.
• Good knowledge of Indian transportation practices, documentation, and statutory requirements.
• Experience with ERP/TMS systems and MS Excel.
• Strong analytical, problem-solving, communication, and vendor-management skills.

Responsibilities

• Manage day-to-day transportation activities and coordination with 3PL partners and transporters.
• Plan vehicle placement, dispatch, route allocation, and delivery schedules.
• Monitor delivery performance and address delays, route deviations, and issues.
• Ensure proper documentation for movements and statutory requirements.
• Conduct performance reviews with logistics partners and drive corrective actions.

Skills

Transportation planning

Vendor management

3PL operations

TMS/ERP systems

MS Excel

Supply Chain knowledge

Education

Bachelor's degree in Supply Chain/Logistics

Tools

ERP

TMS

MS Excel

Job description

Sr. Agent, Supply Chain Operations(Transportation)

Job Summary

We are looking for an experienced Senior Agent- Transportation to manage and coordinate transportation operations as part of our Supply Chain and 3rd-Party Contract Logistics (3PL) function. The role will be responsible for ensuring smooth, timely, cost-effective, and compliant movement of goods through transportation partners and logistics service providers.

The ideal candidate should have strong hands‑on experience in transportation planning, 3PL operations, transporter/vendor management, shipment tracking, delivery performance, cost control, and operational issue resolution. The candidate will work closely with internal Supply Chain, Warehouse, Customer Service, Procurement, Finance, and external logistics partners to ensure high service levels.

Key Responsibilities

Transportation Operations

• Manage day-to-day transportation activities, includingprimary and secondary transportation movements.
• Coordinate with 3PL partners, transporters, fleet operators, and other logistics service providers.
• Plan and monitor vehicle placement, shipment dispatch, route allocation, and delivery schedules.
• Ensure timely pickup and delivery of shipments in line with agreedSLA/KPI requirements.
• Monitor shipment status and proactively identify and resolve delays, route deviations, vehicle issues, and delivery exceptions.
• Ensure proper documentation for transportation movements, including e‑way bills, PODs, invoices, delivery documents, and other statutory requirements.

3PL & Vendor Management

• Manage operational relationships withthird-party logistics and transportation service providers.
• Monitor transporter performance against agreed SLAs and KPIs.
• Conduct regular performance reviews with logistics partners and drive corrective actions.
• Coordinate with vendors for vehicle availability, capacity planning, service issues, and operational escalations.
• Support evaluation and onboarding of new transportation vendors as required.

Cost & Performance Management

• Validate transportation bills, freight charges, accessorial charges, and supporting documentation.
• Track key transportation KPIs such as:
  • On-Time Delivery (OTD)
  • On-Time Pickup
  • Vehicle Placement
  • Transit Time
  • Freight Cost per Shipment / KM
  • Vehicle Utilization
  • Delivery Exceptions
  • POD Compliance
• Prepare regular transportation performance reports and dashboards.

CCompliance & Risk Management

• Ensure transportation activities comply with applicableIndian statutory, regulatory, safety, and company requirements.
• Ensure documentation and records are maintained accurately.
• Coordinate with transporters to address compliance, safety, and operational risks.
• Escalate critical operational or compliance issues to management in a timely manner.

Continuous Improvement

• Identify opportunities to improve transportation processes, service levels, and cost efficiency.
• Drive initiatives related toroute optimization, load consolidation, vehicle utilization, automation, and process standardization.
• Participate in logistics and supply chain improvement projects.

Required Qualifications

• Bachelor's degree inSupply Chain Management, Logistics, Operations, Business Administration, or a related field.
• 5–7 years of relevant experiencein transportation, logistics, supply chain, distribution, or 3PL operations.
• Experience working with3PL/contract logistics companies and transportation vendors in India.
• Strong understanding of transportation and distribution operations.
• Good knowledge of Indian transportation practices, documentation, and statutory requirements.
• Experience with ERP/TMS/ systems and MS Excel.
• Strong analytical, problem-solving, communication, and vendor-management skills.

Preferred Experience

• Experience inFMCG, Retail, E-commerce, Manufacturing, Consumer Goods, Automotive, Pharma, or other distribution-intensive industries.
• Experience managing multiple transporters and logistics partners.
• Exposure tocontract logistics, freight management, route planning, and transportation cost analysis.
• Experience with transportation management systems (TMS) and supply chain analytics.
• Experience handling high-volume shipments and time-sensitive deliveries.

Key Competencies

• Transportation & Distribution Management
• 3PL / Contract Logistics Management
• Transporter & Vendor Management
• Supply Chain Operations
• Route & Capacity Planning
• Cost Optimization
• KPI / SLA Management
• Data Analysis & Reporting
• Problem Solving
• Stakeholder Management
• Continuous Improvement

Key Performance Indicators (KPIs)

• On-Time Delivery / OTD
• On-Time Pickup
• Vehicle Placement Adherence
• Transportation Cost vs. Budget
• Vehicle Utilization
• Transit Time Adherence