Inbound Sales Representative Associate - Voice

Accenture in India; Maharashtra; Sur place; INR 300 000 - 450 000; Plein temps

Résumé du poste

Accenture in India is seeking an Inbound Sales Representative Associate to support customer service technology. You will handle customer queries, resolve escalations, and close faults within SLAs.

The role may require rotational shifts and will involve working within a team under defined guidelines, contributing to customer satisfaction and service excellence in the Maharashtra region.

Qualifications

• Graduation is required.
• 1–3 years of experience in customer service or sales preferred.
• Strong communication and problem-solving skills.

Responsabilités

• Handle customer queries and resolve escalations in a timely manner.
• Close faults and complaints within SLA targets.
• Assist in transforming support into value-generating service for customers.
• Operate within a team with clear guidance and routine supervision.

Formation

Any Graduation

Description du poste

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Inbound Sales Representative Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market
• Platform and software contact centers use to provide customer support.
• The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for?
• Primary skill - Customer Service Technology - P1 Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts