Inbound Sales Representative Associate - Voice

Accenture in India; Navi Mumbai; Sur place; INR 300 000 - 540 000; Plein temps

Résumé du poste

Accenture in India is seeking an Inbound Sales Representative Associate to join the Customer Support team. The role involves handling customer queries, resolving issues, and escalating when needed, with a focus on meeting SLA targets. Candidates with 1–3 years of experience and graduation are encouraged to apply.

The position may require rotational shifts, and the incumbent will work within cross-functional teams to deliver high-quality service and drive customer satisfaction.

Qualifications

• 1–3 years of relevant experience in customer support or sales
• Graduation is a minimum requirement
• Strong communication and problem-solving skills required

Responsabilités

• Handle customer queries and resolve issues in a timely manner
• Manage escalations and complaints within SLA
• Provide effective resolutions to improve customer satisfaction

Connaissances

Customer service

Communication

Problem solving

Teamwork

Adaptable

Under pressure

Formation

Any Graduation

Description du poste

Job Description:

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Inbound Sales Representative Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for?

• Ability to perform under pressure
• Adaptable and flexible
• Problem-solving skills
• Agility for quick learning
• Ability to work well in a team Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts

Requirements: