Inbound Sales Representative New Assoc - Voice

Accenture PLC; Maharashtra; On-site; INR 360,000 - 480,000; Full time

Job summary

Accenture PLC in India is seeking an Inbound Sales Representative New Associate to join our Customer Support vertical and help resolve customer queries, handle escalations, and provide best resolutions within SLA targets.

This entry-level role (0–1 year) supports a range of customer service activities with guidance and structured tasks, with potential rotational shifts and a focus on turning customer problems into value-driven service.

Qualifications

• Must have graduation; entry-level (0–1 year) experience preferred.
• Primary focus is Customer Service Technology within Accenture's Customer Support vertical.

Responsibilities

• Resolve customer queries and handle escalations and complaints.
• Close faults and complaints within SLA targets.
• Transform routine customer problems into value-generating service.
• Work with platform and software contact centers to provide customer support.
• Operate with detailed instructions and under close supervision.
• Be prepared to work in rotational shifts.

Skills

Customer Service Technology

Education

Any Graduation

Job description

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Inbound Sales Representative New Assoc

Qualifications:Any Graduation

Years of Experience:0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market
• Platform and software contact centers use to provide customer support.
• The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for?
• Primary skill - Customer Service Technology - P1 Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your primary interaction is within your own team and your direct supervisor.
• In this role you will be given detailed instructions on all tasks.
• The decisions that you make impact your own work and are closely supervised.
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
• Please note that this role may require you to work in rotational shifts