Inbound Sales Representative New Assoc-Voice

Accenture in India; Bengaluru; On-site; INR 240,000 - 420,000; Full time

Job summary

Accenture in India is seeking an Inbound Sales Representative New Associate to join the Next Generation Customer Operations and HR Contact Center teams. You will manage customer queries, resolve escalations, and ensure issues are closed within SLA.

You will handle queries from employees, customers, and vendors with a mix of calls, emails and chats, primarily for US-region clients, requiring night shifts per IST. Strong communication and problem-solving skills are essential.

Qualifications

• Ability to handle disputes.
• Ability to perform under pressure.
• Ability to work well in a team.
• Adaptable and flexible.
• Agility for quick learning.

Responsibilities

• Handle queries from employees, customers and vendors, resolving issues and managing escalations within SLA guidelines.
• Close faults and complaints, ensuring timely resolutions and customer satisfaction, with 60-70% of interactions via calls and the rest via email and chat.

Skills

Dispute handling

Pressure handling

Teamwork

Adaptability

Quick learning

Education

Any Graduation

Job description

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Inbound Sales Representative New Assoc

Qualifications:Any Graduation

Years of Experience:0 to 1 years

About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. We are seeking a detail-oriented and customer-focused professional to join our HR Contact Center team within the Next Generation Customer Operations process. This role is dedicated to enhancing employee and customer service through structured and optimized processes. You will be responsible for handling queries from employees, customers, and vendors of our client organizations while ensuring seamless, personalized interactions. The role requires strong communication and service skills to manage a blended support process with 60-70% of interactions handled via calls and the remaining volume divided between emails and chats. Deliver services primarily catering to the US region, requiring night shift availability as per IST. Strong problem-solving and critical/logical thinking abilities are essential. Previous experience in customer or employee support is a plus. Join us and be part of a dynamic team where you can contribute to a seamless and efficient employee and customer experience within the Next Generation Customer Operations framework! Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for?

• Ability to handle disputes
• Ability to perform under pressure
• Ability to work well in a team
• Adaptable and flexible
• Agility for quick learning Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts