Inbound Sales Representative New Assoc - Voice

Accenture; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in Mumbai seeks an Inbound Sales Representative New Associate to join its Customer Support vertical. You will resolve routine customer queries, manage escalations, and provide effective resolutions within SLA as part of a team under direct supervision.

The role may require rotational shifts and emphasizes customer service technology and operations, aligning with Accenture's global delivery model and client impact.

Qualifications

• For this role, a graduation is required.
• Experience of 0–1 years is acceptable.
• Strong communication and customer-facing skills are essential.

Responsibilities

• Resolve routine customer issues and refer complex cases as needed.
• Interact with customers within the team and supervisor guidance.
• Handle escalations and ensure timely resolutions within SLA.

Skills

Customer service

Communication

Teamwork

Education

Graduation (Any)

Job description

Skill required:

Next Generation Customer Operations - Customer Service Technology

Designation:

Inbound Sales Representative New Assoc

Qualifications:

Any Graduation

Years of Experience:

0 to 1 years

What would you do

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions.You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the marketPlatform and software contact centers use to provide customer support.The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for

Primary skill - Customer Service Technology - P1

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.Your primary interaction is within your own team and your direct supervisor.In this role you will be given detailed instructions on all tasks.The decisions that you make impact your own work and are closely supervised.You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.Please note that this role may require you to work in rotational shifts

Qualification

Any Graduation