Inbound Sales Representative Associate - Voice

Accenture; India; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture in India is hiring for the role of Inbound Sales Representative Associate. This position involves managing customer queries and complaints, requiring problem-solving skills and adaptability. The ideal candidate should hold any graduation and possess 1 to 3 years of experience. Responsibilities include resolving routine issues and working closely within a team. The role may also require working in rotational shifts, offering an important opportunity to enhance customer service technology.

Qualifications

• 1 to 3 years of experience required.

Responsibilities

• Solve routine problems, largely through precedent and referral to general guidelines.
• Interact within your own team and direct supervisor.
• Follow detailed to moderate level of instruction on daily work tasks.
• Impact decisions related to your work.
• Contribute as an individual part of a team with a focused scope.
• May work in rotational shifts.

Skills

Ability to perform under pressure

Adaptable and flexible

Problem-solving skills

Agility for quick learning

Ability to work well in a team

Education

Any Graduation

Job description

Skill Required: Next Generation Customer Operations - Customer Service Technology

Designation: Inbound Sales Representative Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/resolving customer queries, handling escalations and complaints of dissatisfied customers and giving best resolutions. You will also be responsible for closing faults and complaints within SLA. This role transforms a necessary function for resolving customer problems into a value‑generating service that is a strategic differentiator in the market. The platform and software contact centres used to provide customer support significantly impact both customer and agent experience, as well as contact center performance.

What are we looking for?

• Ability to perform under pressure
• Adaptable and flexible
• Problem‑solving skills
• Agility for quick learning
• Ability to work well in a team

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make will impact your own work.
• You will be an individual contributor as part of a team, with a predetermined, focused scope of work.
• This role may require you to work in rotational shifts.

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